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22 of 23 people found the following review helpful
on December 2, 2008
I first got a Zune 2 years ago for xmas. My hubby and I loved it so much we'd fight over which one of us got to use it. This year, I bought the special edition Gears of War edition for my hubby since he loves that game.

The best part of Zune is the firmware updates. His zune came with the latest updates that included games. When I plugged mine "old" zune in, I got the update and recieved the games also. So no matter what, your zune can only get better!

I have friends that have iPods and they always drool over my Zune. The songs are cheaper also overall. And since it's Micrsoft, if you have any Microsoft, Xbox, or Zune points, they all work the same so you can use them to buy songs if you want. All it takes is a Windows Live ID. WE LOVE OUR ZUNES!
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18 of 19 people found the following review helpful
on November 8, 2008
Verified Purchase
This is my 3rd Zune from Microsoft. I used up all the memory on my 80 gig, so I decided to buy a Zune 120, and also decided to shell out the extra 20$(?) for the Gears of War Content. I must say, this Zune is very sexy. It's sleek, shiny, and has has an awesome logo on the back. The only thing I was disappointed with was the standard headphones. They sound good, but the premium ones that came with my 80 gig are exceptionally better. If you are a gamer and want a Zune, this one is definitely the one to get, even for the Gears of War swag that's comes along with it.
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36 of 41 people found the following review helpful
on November 13, 2008
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4 of 4 people found the following review helpful
on January 8, 2009
Verified Purchase
I had a 160GB iPod Classic and I was rather impressed with it but then after seeing friend's Zunes and how much more user friendly and sleek they looked always wanted one larger than an 80GB....then Microsoft answered my prayers and made not only a 120GB monster they made one with Gears of War 2 stuff on it!! I finally jumped upon the Zune band wagon and I'm far more impressed with the Zune than the iPod....it feels really nice in your hand and the iPod seems much heavier....the Zune also seems less prone to destruction such as scratches and the likes as the iPod is cromed out and too shiny all around....but the Zune's laser etched back and design is less scratch prone and much nicer looking all together.....the "Crimson Omen" on the Gears 2 edition is extra nice...giving it the look gamers and Gears of War fans will drool over......sound quality wise I will give the edge to the Zune as well...for some reason I was listening to my iPod with Bose headphones and noticed far more distortion and crackling in the headphones than the Zune which seemed pretty clear no matter what I listened to....and in my truck through the auxilary port the Zune also seemed to sound more clear and had more precise bass...not to mention the Zune's screen is about double the iPod's size and has better resolution it seems and the Gears of War pictures allows for some cool customizations.....all in all the Zune is a true iPod killer as someone mentioned before...I'm thoroughly impressed with the Zune functionality, sound quality, interface, and over all quality...not to mention the Zune Tunes is every bit as easy to use....drag and drop...a great MP3 player Microsoft has won this old iPod lover over! To protect your investment I recommend a screen protector and the clear Speck Dragon Toughskin so you can still see the ultra-cool "Crimson Omen" etched on the back of your awesome Zune. :-)
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4 of 4 people found the following review helpful
on January 10, 2012
Verified Purchase
In Sept of 2011 I bought a new 120 GB Zune Gears of War 2 Special edit. Within less than 2 months this device stopped working. It displayed a message that said "contact customer service." Well good luck trying to get customer service from Microsoft!! Microsoft no longer lists a customer service number on the website. They want you to troubleshoot by using the website and the forums. Most of the forum are fellow customers complaining about the lack of customer service. After searching the website for several hours, I finally found the online chat service. Here is where I would like to add that I am an IT professional, so I feel like I know my way around a computer, (and a hint to anyone that is trying to find this online chat; enter through the accounts and billing tab and select more options). The online chat for customer service is well hidden, deep within the website. The online customer service was quite painful, took several days to finally get everything in place for me to return the device for repairs. Almost 3 weeks later, I received a refurbished replacement model. I used the refurbished/replacement device for less than two weeks and this device quit working, and displayed the same "contact customer service" error message. I again went through the whole painful process with online chat support, but this time I was blessed with a rude, condescending agent, who seemed to really hate his job (but I really can't blame him for this part). I was told that the original warranty would be transferred to the replacement device. When I went to place a repair request, the website stated that the model's warranty had expired Feb 2010. O.K., this is a problem since my original purchase was Sept. 2011, and I received the refurbished device in Dec. 2011. After over 2-3 hours of "online support", I was told that I would receive an email within 24-48 hours that would confirm the warranty dates had been corrected; and I would be given further instructions on how to get the second defective device replaced. Five days later, I had not received any communication from Microsoft whatsoever! So back to online support I go. For over 24 hours, the online support was not available with a screen displaying "all agents are busy helping other customers." By the time I finally got to an online agent, I was pretty irate. As the situation escalated, this agent agreed to call me on the phone so he could get a clearer understanding of the whole situation. This guy was calling me from France. Honestly, I was so relieved to finally be talking to a live human on the telephone that I did not care where called me from, or how difficult it was to get through the language barrier. This guy was awesome! At this point, I have been trying to get a functioning device, or a refund of my money, for over two months! He escalated the issue to his supervisor, who in turn escalated the issue to a customer service supervisor in the United States. 30 minutes after this phone call, I received another phone call from the US supervisor. This guy claimed to be shocked, appalled, and very apologetic for the pathetic service I had been receiving, and the fact that I had now received 2 devices that did not work. This is when I am told that Microsoft has stopped making the Zune, opting instead to focus on the manufacturing and marketing of the Windows Phone with Zune capabilities. O.K. Big mistake if you ask me, no way in hell I would even consider another Microsoft product purchase after this experience, especially when other much better devices are available. I am sure that I am not the only consumer that is against how manufacturers think it is O.K. to replace a new, under warranty, yet dysfunctional device with a refurbished device, instead of with another new device or a refund. The US supervisor informs me that since Microsoft is no longer making the Zune, parts and replacements are in short supply. The only restitution that would be offered to me is that my 120 GB special addition device purchased as new just 4 months prior, would now be replaced with an 80 GB refurbished device. I don't think that I am out off line to think that I am getting doubly screwed here!! So my choices are, 1. Have a nonfunctioning 120 GB device that serves as a very expensive paperweight and shell out more money on an iPod; or 2. Accept the pathetic offer of the 80 GB refurbished replacement, still at a financial loss and a loss of memory, and hope that the thing actually works. Yep, there it is, the double screw over! The irony here is, I purchased this particular device, not because of the Gears of War special addition feature, but for the 120 GB memory. So, the moral of my story is, don't waste your money on this particular product, or with a Zune period. It is a big gamble on if the device will work, the Zune has been discontinued, parts and service are in short supply, and Microsoft customer service sucks beyond belief! Buy at your own risk. The only reason I have given this product a one star rating is that it does not allow for negative stars. Oh, and as you read, you may be thinking why did not contact the distributer or Amazon in regard to this issue. I did! I attempted to contact both, and both were slow to respond to emails, the distributer would not give a contact phone number, and both Amazon and the distributer told me it to take it up with the manufacturer.
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5 of 6 people found the following review helpful
on October 28, 2010
Verified Purchase
My 120gb Gears of War 2 Zune worked great for only 1 1/2 years. I took extreme care of my Zune not a single scratch. Then all of a sudden "ERROR 5 Contact support" displayed on my screen. After careful research I found this is a common problem with Microsoft's 120gb Zune. I called to see if Microsoft would stand behind this item. No. They wanted to charge me $170 for a refurbished unit. My original GOW2 Zune can not be fixed or ever restored with the pre-loaded GOW2 content that was included. It is and always will be gone forever. As a consumer I value my money and spending $250 for an item that will only last 1 1/2 years is not worth the investment, furthermore lets not forget all the music you purchased that is lost. The Microsoft Zune comes with a one year Warranty. Microsoft knows they have a problem with this product and discontinued production. At no fault of my own this product failed. I am very loyal to Microsoft but after this experience I realize Microsoft will take my money and not return any loyalty back to the customer. If you really have to own this product protect yourself and buy an "Extended Warranty" otherwise "Do not buy".Zune 120 GB Video MP3 Player, Gears of War 2 Special Edition (Black)
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3 of 3 people found the following review helpful
on January 13, 2009
Verified Purchase
I believed they were the end all be all of mp3 devices..no longer.
This is a quality product and those before me have stated the positives of this player, I won't repeat them.

As a long time (6 years) iPod user I was convinced to switch after using a friends Zune. I do not dislike my iPod but the Zune feels fresh to me.

I bought the GoW 2 Edition because it's a great game, but I am a fanatic over limited edition anything lol. The Crimson Omen on the back is awesome, the content is..OK, but nothing to squeel about.

I am 100% satisfied with this purchase.
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2 of 2 people found the following review helpful
on December 6, 2008
So my 30gb ipod classic was full and I was searching for a new mp3 player. I loved my classic and was considering purchasing one of the new 120gb Classics or whatever the most recent, high storage capacity ipod there was. However, I play my Xbox 360 religiously and have never enjoyed the sync it has with the ipod and the zune was supposedly much more compatible as it was made by microsoft. My only other gripe with my classic was the click wheel not always responding, like say through gloves, mittens, my pants, etc. and some problems with the itunes interface taking too long to read songs or any other number of problems.
Three of my co-workers switched from ipod to zune and all of them enjoyed the zune much more, so being a GOW fan and seeking better syncing with my 360, I bought the Zune. First off, I love the Zune Marketplace, it looks nicer, it feels a bit more smooth, and has some customization options. It also found more album art and song info than my itunes. The only thing that caused frustration was converting all my music to be compatible with my Zune as not all of my music was on my laptop (much of it was lost when my brother's pc crashed and I had misplaced many of my cd's one of the many times I cleaned my house). However, after I got all of the grunt work out of the way, my Zune experience has been excellent. I prefer the D-pad to the click wheel as it is able to be read through various of my articles of clothing. the ability to customize backgrounds is sweet, and the audio quality is on par if not better than my old ipod. Also, with my ipod I had to constantly switch the Equalizer depending on which type of music I was listening to, while the Zune seems to optimize almost all of them (not all the time, but some of the time is better than never).
I'm very happy with my Zune, the added Gears content is pretty cool and my experience with it has been nothing short of awesome.
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2 of 2 people found the following review helpful
on February 8, 2009
Verified Purchase
I have had the Zune for a few months now, and think its a great all purpose mp3/media player.

The only reason I did not give it 5 stars, is the software is lacking features that power users would want. For instance, you cant drag and drop mp3/media directly to the Zune software (itunes supports this).

Also, microsoft made some dumb assumptions on how people create playlists on the fly while listening to the Zune. The concept of quick playlists was removed during a recent firmware upgrade in favor of something called "now playing" which is not persistant between power cycles. I found this feature not usable.

It only supports wmv and mp4 video formats, which is a typical microsoft annoyance, you end up having to convert alot of divx movies to something the Zune prefers.

Other than that, the Zune works very well. It supports music, movies, podcasts, videocasts (awesome selection of free content), cool games, radio, market place, wireless access to sync and browse the marketplace to download songs. If you have multiple Zunes you can also trade (wirelessly) songs with the others.

If you have an xbox360 and a live account, it integrates with your microsoft points and your xbox360 live account for music purchases and the like. Its all works seemlessly.
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2 of 2 people found the following review helpful
on March 10, 2009
For anyone who doesn't know, the zune is Microsofts answer to the iPod and it does a super job of it. The touchpad is a definite upgrade over the scrollwheel in my opinion and the screen is a bit bigger if you like to watch videos or play games(which Have been becoming more commonplace for the zune). The zune software can be a tad clunky but for $15 per month you get unlimited downloads of most music(there are some bands that don't participate but you can choose to buy those separately for 80 cents per song). Microsoft has recently added the perk of getting 10 songs for free per month.
The extra gears goodies on the zune is a nice bonus if you are a gamer also. Overall I rate this purchase a 4.5 out of 5.
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