Customer Reviews

131
3.2 out of 5 stars
Sharp KB-6524PS 24-Inch Microwave Drawer Oven, Stainless
Size Name: 24-InchColor Name: StainlessChange
Price:$828.94 + Free shipping with Amazon Prime
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129 of 133 people found the following review helpful
on July 6, 2010
Purchased/installed this model Sharp microwave 11 months ago. Didn't want an over-the-range/hood type microwave and didn't want one sitting on the countertop. We really like the overall design, but...

We have had four service calls in less than a year. Three were when the motorized drawer open/close mechanism failed and had to be repaired. The fourth call I'll describe shortly.

This microwave does not have turntable, but does have a internal "stirrer" (can't see it; it's a perforated disk that rotates behind the inside top panel) meant to distribute the energy and provide even cooking. Despite this it still cooks unevenly. We purchased an after-market wind-up turntable (Micro-Go-Round; about $25; works fine) to use when we need to heat something evenly (vs. heating water, etc.). The fourth service call was when this "stirrer" began rubbing against the top interior of the oven. For some reason it caused a fairly significant arc, burned a hole in the top interior, and sprayed a few bits of molten metal inside the oven.

A $700+ microwave should be as reliable and perform its basic function (heating/cooking food reliably and evenly) at least as well as a $150 one. Sadly, this one does not. Despite its failings we still love the drawer design. However, Sharp needs get its quality control act together and correct the design failings of this product. I'm about to (grudgingly) buy an extended warranty, as I have no confidence we won't continue to have problems with this product.
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135 of 141 people found the following review helpful
on October 29, 2009
Size Name: 24-InchColor Name: Stainless
We installed Sharp model KB6524 in June 2009 during a kitchen remodel. Every appliance in our kitchen is new and this particular appliance is my favorite due to the uniqueness and convenience of this model. This microwave has exceeded our expectations in every way. One of the reasons we bought this microwave was that we needed a microwave that would fit under the countertop so our kids could reach it. It is also nice that the door slides open and I can reach down to lift out the food instead of having to reach up at face level and lift food out and down. I liked the unique concept of a drawer that pulls open instead of a door that pops open. I was a little concerned about reviews on earlier models that the auto open and close function on this microwave has a tendency to break. However, it seems that Sharp decided to manufacture this one so it closes with a button or by pushing or pulling on it to eliminate that problem. I was also concerned that it didn't have a piece in it that rotates the food. So, we were surprised to find that none of the food we have cooked has hotspots (note: I only use my microwave for reheating...not cooking). I LOVE this microwave. I had considered purchasing the 30" but decided that it was unlikely that I would need to put a dish in the microwave that was bigger than 24". So far, this has been the perfect size. It is even tall enough that I can put my portable mug in it to heat up my tea. Also, my lovely daughter did not know that you can't put metal in the microwave. She put her fork in with her plate. Surprisingly, the microwave did not arch. We checked the manual and it said you can even use aluminum foil to cover portions of meat. Not sure how they do it, but I'm not likely to try it. The microwave seems fine after the fork episode. This microwave also has programmable features such as softening ice cream. It asks what size of ice cream then sets the time as appropriate. It's a nice feature but I'm not usually softening a whole tub of ice cream. Just a portion of a tub. One other feature I use frequently, pushing the power button after closing the drawer will turn on the microwave in one minute increments. As an example, pushing the button 3 times will equate to 3 minutes. This is a pricey microwave but has been well worth the expense in our experience. I highly recommend this microwave!
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50 of 56 people found the following review helpful
on July 22, 2009
Size Name: 24-InchColor Name: Stainless
I have had this microwave for 1 year now, it has broken 3 times and Sharp has been terrible about getting it fixed under the warranty. Opening / shutting the drawer is very sensitive & therefore the drawer stops working. No turntable which means you need to manually spin your food around as needed. Overly complicated directions. Too expensive for what you get!
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65 of 76 people found the following review helpful
on December 12, 2012
Size Name: 24-InchColor Name: Stainless
If you don't want to spend a lot of time reading I'll save you the trouble. This is a poorly executed design, with poor quality workmanship and manufacturing - Don't buy it! You'd be wasting your money - Buy something of a different brand than Sharp because they don't stand behind their products, and they don't care about their customers.

We have owned the white version of this microwave for just over three years. Within the first 3 months of installation, the drawer quit working. The drawer is actuated by a rack and pinion gear set. The pinion gear started spinning on the drive motor shaft and so the drawer would not open and close except manually. We had to remove the unit and drive 30 miles to the nearest "authorized" service center so it could be fixed. The technician had to glue the pinion to the motor shaft to fix it. Whatever he used for glue must have worked because that problem was solved.

Next problem... During cooking some food, we noticed a loud crackling/arching sound and corresponding flashes coming from inside the microwave. It smelled like burning metal and plastic as well. When I inspected to find out what it was, I realized that there is a cover inside the microwave that is designed to help distribute the microwaves evenly, with the help of an aluminum "stirrer" reflector/antenna above it. The "stirrer" had stopped rotating as it is supposed to do, and it was arching on the cover. I had to remove the cover to get it to stop.

We continued to use the microwave anyway because, quite frankly I didn't want to deal with another problem. Finally, during our Thanksgiving holiday dinner preparation, we heard a loud buzzing noise coming from the unit. It was no longer heating at all.

Realizing that the unit was out of the 1 year parts and service warrantee, I decided to just take this little project on. I'm a pretty handy guy and there are many guides on how to safely work on a microwave on the web. Upon opening up the cover, I began investigating the reason why the stirring antenna/reflector had stopped rotating because it seemed obvious that if the magnetron (microwave frequency generator) was dead (as I suspected) this original problem had probably caused the subsequent problem. I found that the motor that rotates the stirring reflector had been installed incorrectly from the factory! There are 4 holes used to position and mount the motor. Whomever installed the motor had rotated it incorrectly and mounted it using the wrong holes. This caused the square plastic motorized gearbox shaft to be pushed up against the housing sidewall. When I removed the motor, I could see where it had been rubbing against the housing. All that stress had caused it to fail prematurely.

When I called Sharp customer service to inform them that I had a warrantee claim, they refused to send me the parts. When I explained the defects that I had found, they informed me that I needed to take it to a service center and PAY to have it diagnosed, and then they would "consider" sending the parts!

So let me get this straight... I found a factory defect that very likely contributed to the premature magnetron failure, and now I get to pay someone to tell me what I already know? Sharp refused to provide any assistance with regard to parts replacement. In doing so, they essentially refused to extend any trust to the customer whatsoever. Yeah... I'm lying about all this stuff just so I can get you to send me microwave parts for a unit that is still within the 5 year factory defect warrantee.

The magnetron for this unit is not available without a technician to order it for you. At this point, I've had to take a leap of faith and use a magnetron cross reference chart to order a compatible replacement magnetron and hope that it works. It was the least painful, least expensive option. This repair will end up costing an additional $110 with all the parts I had to order to fix it... Still cheaper than hiring someone to tell me what I already know, and then charging me for overpriced parts.

If you've read to this point, thanks for spending the time necessary to convince yourself not to ever buy Sharp products. Customer service is a foreign phrase to Sharp.
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14 of 16 people found the following review helpful
Size Name: 24-InchColor Name: Stainless
Apparently sharp has a patent on something involved with a drawer microwave, viking and sub zero microwaves are identical to this one in functionality, they just have the more expensive branding on the outside. So if you are looking for a drawer microwave, your options are very limited. That said, I love having a drawer microwave because it removes the appliance from view and it makes it much easier to check/stir things in the microwave when you don't have to take them out.

Now for the bad part. The User Interface for this microwave is awful, it appears to have been made in the 1980s and never improved. Sharp clearly needs to hire Jack Donaghy. (30 Rock Reference) Issues:
- Setting a Timer require two buttons. When you press the timer button you are presented with a menu "Press 1 for Timer, 2 for Clock." Come on Sharp! You figured out the long press on the Child Lockout feature, why not use that here. Annoying.
- Single Tasking Timer - You cannot use the timer and the microwave at the same time. It is a one or the other option. Again, I thought this was an issue resolved 15 years ago.
- The Handle is Mostly Decorative - If you try to open the microwave by using the handle you will discover that pulling it only engages the "automatic motor." If you continue to pull it, you are just fighting against the motor. While sharp doesn't say so in their manual, both the viking and sub zero manuals (which are nearly identical) discourage opening the microwave this way warning that it may result in damage to the drawer portion. Based off of the reviews I have seen, I suspect that this is true.
- Lack of turntable - Sharp claims that one isn't needed, but I am dubious of this claim since virtually every other microwave made today includes one. I suspect it was just too difficult for sharp to engineer one into the drawer mechanism. If you lay a layer of grated mozzarella cheese over some parchment paper and microwave it for a few seconds you can quickly find the hot spots in your microwave (where the cheese is melted).

As the only drawer microwave around, I am obliged to give this a "It's Okay" rating, but if other companies start producing drawer models, I am almost certain they will be better.
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10 of 11 people found the following review helpful
Size Name: 24-InchColor Name: Stainless
I have owned my Sharp Microwave Drawer Oven for approximately 4 1/2 yrs. I paid approx $950 for this product. Recently it no longer was heating the food so I made multiple attempts to call Sharp Customer Service (1 800 Be Sharp) and this proved to be an exercise in futility. After looking on-line at the reviews of this particular product (KB6525PS) and experiences with SHARP Customer Service, many of which were 1 out of 5 stars, I knew I was in for a ride.

The "automated attendant" hung up on me six of the eight attempts. When I finally reached someone, I explained the problem and they told me that the unit was out of warranty. I questioned this because online they state a 5 yr parts warranty on the magnetron tube (the tube that produces the microwave radiation). When I mentioned this to the agent, she then told me that I would need to contact an authorized servicer in the area. She provided three names/numbers and off I went to continue my adventure. The first authorized servicer I called told me that they no longer serviced SHARP Microwaves and then the other two I called, both phone numbers were disconnected. Back to SQUARE ONE:(

I called the 1 800 BE SHARP two more times (automated system hung up on first attempt) and was able to reach an agent. I explained the situation, also providing the reference number for my case the this person had no other ideas other than to look in the yellow pages for a servicer, have them come out and determine the problem and if the problem was the magnetron tube, then the tech would send this information to SHARP, SHARP would then decided if it is in warranty and if so they would send out the part and I would need to reschedule the technician to install the tube.

After hearing all of this, I decided to "cut my losses" and call SEARS. I paid Sears $279 to come out using their "repair guarantee". This program has worked for me in the past. Sears came out and determined that the microwave has multiple part failures including rust and the icing on the cake was that the main culprit part is not available from SHARP. This part is integrated into the housing so when this part fails, the unit must be replaced or in this case, junked! The good news, SEARS "repair guarantee" will credit me $500 towards the cost of a new microwave drawer over. The bad news, the cost of a new microwave drawer oven is well north of $1,000.

Given my terrible experience with SHARP Customer Service and the fact that my 4 1/2 yr old $950 SHARP Microwave Drawer Oven is not repairable and will need to be replaced fully at my expense ----- I will not be replacing it with a SHARP and I would not recommend anyone else purchase this product unless you want a similar experience.
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15 of 18 people found the following review helpful
on October 18, 2012
Size Name: 24-InchColor Name: StainlessVerified Purchase
While looking for a MW oven for our newly remodeled kitchen, we were looking for something to fit into a cabinet or into the new island. We settled on the Sharp KB-6524PS Drawer MW for the island. We ordered the MW in May 2012, and the contractor installed it in July. We loved the product and the uniqueness it added to the kitchen. It worked fine for 3 1/2 months, then "POP" went the MW one day when I pushed the start button. Talk about disappointment. Now I have to wait a week before one of Sharp's contracted repair service companies can come to fix it. Surprisingly, when I called the first repair company, they told me to bring the unit in to them. I explained that it was mounted in the island, but they don't do house calls for Sharp's warranty service. That is not what's listed in the Sharp warranty info in the owner's manual. It specifically says "in home service." I called Sharp and they said it is up to the service company to determine how they work. WHAT??? So I had to get a list of servicers from Sharp to find one who would come to the house. I am awaiting the service company, but I am really disappointed in the product and the service. After having the microwave repaired it operated again for about a month and then broke down. I had to take it to a different repair shop because I didn't have confidence in the first repair shop. While I love the microwave's design, I am really disappointed that it has broken down twice in less than six months. My Only saving grace is that I have an additional year's warranty coverage through my Visa buyer protection plan. With this type of product and service, it's no wonder that Sharp may be going out of business.
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13 of 15 people found the following review helpful
on February 3, 2012
Size Name: 24-InchColor Name: Stainless
I purchased this microwave 3 years ago. It fails to heat now. For this much money, I would expect the appliance to last longer than 3 years. My advice, don't buy it.
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20 of 25 people found the following review helpful
on June 14, 2013
Size Name: 24-InchColor Name: Stainless
Similar to some other reviews, my three year old microwave drawer has started burning and smoking through the roof of the food cavity. The instructions that came with the microwave say to call sharpusa general number for warranty service. However the long phone tree has no mention of warranty. It does have an option to locate an authorized service provider; however, this option results in an endless silence. Going to the web, there is an option to provide zip code, model number etc. and thereby locate a service provider. However, the search simply results in a message that you must call the useless general number for sharpusa. This is a very badly designed and/or constructed product, and a dangerous one. If you should gamble and buy one anyway after reading this, and you lose your gamble, you will be left with a built in location designed exactly for this very expensive product which is too dangerous to replace. And of course, you will be unable to even talk to anyone, anywhere at sharp to get any help with warranty or even authorized service. I strongly recommend avoiding a purchase of this microwave drawer, and of any other sharp product for which I must assume the service is equally non-existent and the number given to call completely useless.
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7 of 7 people found the following review helpful
on December 27, 2013
Size Name: 24-InchColor Name: Stainless
Unlike my prior cheap countertop microwave, this one does not allow you to use a timer simultaneously with cooking food. That seems like a glaring hole.
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