Top critical review
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Almost 90 Day review Proform 385CSX
on February 9, 2010
The bike assembled easily enough. The manual is good. I needed an extra set of hands when mounting the seat. My wife and I have been averaging a total of 15 hours riding a week. Recently, about 3 days before the manufacturer's full 90 day warranty was about to expire, we began sensing a grinding in the pedal assembly. The vibration could be felt with our feet. I had registered my product with the manufacturer so when I called their Customer Service, they had me on record. The person I spoke with was very courteous and here is the outline of things to come. After I described the problem the Rep said they would ship me the parts necessary to perform the repairs. These parts if not under warranty would have exceeded the cost of the machine. I am supposed to be contacted by a local company and when I actually receive the parts, I will schedule with them to come out and install the parts and perform any required service to restore the bike, primarily alignments after parts replacement. All of this is to be at no cost to me. If this all happens as described I would rate the waranty service top notch. Having said that, I'm concerned that the problems arose in less than 90 days of relatively minimal use. I use the program modes and have never been able to get the lights to display that I'm in the proper target range, regardless of my speed, I'm always shown as over speed. The console says I'm at 25 MPH on average. I don't think the sensor or console is properly calibrated and there are no instructions in the user manual to accomplish that, outside of the one sensor alignment. For the price of the unit, up to this recent issue, it has worked well for exercise. After my initial conditioning, I have been using it 7 days a week averaging 1.5 hours per session, by 3 of the 30 minute program modes. It has helped me to lose 41 pounds since Thanksgiving 2009, along with a change in diet. Except for this premature failing, when the machine functions properly, it is good and I would recommend it as a low cost home machine for it's purpose. I also have an issue with the seat adjustment knob. It is a friction hold with some sort of composite tip jammed against the frame. I initially had an issue with it slipping, but I've been able to overcome that now, although it still must be over tightened, so that my wife can not adjust it when I tighten it so it doesn't slip. I must change it frequently from my wife's use to mine due to our different leg length. Doing my 1.5 hours the seat becomes uncomfortable. An added pad changes the angle to the peddles so that's not an option. I wish they could have made the seat from gel foam or a replacement upgrade was offered. I haven't found one yet. Overall, for the price and if I get the warranty repairs completed, I still consider it a fair to good purchase. The company offers a 3 year parts and labor warranty for $79.95 and I would highly recommend inquiring about it if you plan to purchase and keep this machine for an extended period. Be careful if removing the plastic side shields for inspection of loose parts or to adjust the sensor. The screws run in to plastic standoffs molded or sonic welded to the inside of the side panels. Seeing that on the drawings I was very cautious and used a hand screwdriver, not powered, but still managed to twist off a couple while removing the screws. I'm supposed to be sent two new panels as well as some more screws and the pedal bearing assembly, which is thought to be the crux of the grinding sound.