Top critical review
2 people found this helpful
Quirky Software Would not Recommend
on August 6, 2013
After using a Fujitsu Scansnap 1200S I had to upgrade to a scanner that holds more in the feeder. I am regretting not sticking with Fujitsu. I read some of the reviews on the internet for the HP Scanjet 5000 and more than one person had a problem with the software. I thought they were just being picky. But after 5 calls to HP Support, it was a MAJOR HASSLE getting this software to be recognized by my computer. I run Windows 7. Even after tech support got it up an running the software was quirky and necessitated calls to HP. One good thing, HP has very friendly and helpful support, not a consolation for crappy software. The scanner is fast and does the job. The problem is I just got a Windows 8 laptop and guess what? Yes, the laptop and the scanner aren't communicating. Hmmm, not a coincidence. Do yourself a big favor, get the Fujitsu. The software is user friendly and the scanner is excellent.