Most helpful critical review
10 of 12 people found the following review helpful
Broke after a few hours of use
on December 3, 2010
I bought this TV from Amazon on a Friday and had it delivered the following Wednesday by Ceva. I watched the tracking progress and called Ceva myself when i saw they got it and scheduled the delivery instead of waiting for them to call me. This was probably a good idea...(see below) The delivery guy offered to unpack and set up the TV, but I told him not to worry cause i was moving in a month and I'd just wait. That didn't last for long, as an hour later I wanted to watch it. :) I'm very glad I did because my return window would have passed.
So, out of the box set up was easy. I was able to do it myself, but would have been a bit easier if i had somebody there to help me lift the TV onto the stand. Setup was a breeze and off we went. The default setting was way too dark. I switched to cinema and then vivid and adjusted slightly and got a pretty good picture. It was a little bit fuzzy, but I think that was more due to my incoming signal than the TV itself. An hour later, the hockey game started (Go CAPS!!) and about 45 minutes later the TV just clicked off and started flashing the power LED 7 times. I unplugged and tried to turn it on. It clicks on and then quickly clicks off and flashes 7 times. I was sad. :(
I called Panasonic and they said it would need repairs and that since it was a 42" i was not eligible for in-home service and would have to take it myself to an authorized panasonic repair shop. I called the repair shop and they said I could bring it at any time, but that they'd probably have to order a part and it would take a few weeks. I decided that I did not like this, nor did I want a refurbished TV 1 hour after I purchased it new.
I called Amazon the next day and explained I got a defective TV and that i had called Panasonic but didn't want to bring it for repairs. Within minutes they set me up with a replacement order and said they would swap the old one when the new one was delivered. This was awesome. Except for then the TV was out of stock and it would be after Dec. 25 till I got it, so I canceled the order and requested a refund. Kelly at Amazon was really nice and sent the information to Ceva and said they would call to schedule pick up and when they picked it up, she would expedite a refund. They didn't call for a week, so I had to call them to schedule and they were there the next day to pick up. Kelly then sent me an email that night saying the refund had been completed!
Ultimately, I ended up ordering the Panasonic TC-P42G25 instead of this model for a couple reasons. I wanted the THX mode, the 1080 lines (instead of the 900 this one has), the VieraCast and there was a promotion that came with a free Speakerbar/Subwoofer (300 dollar value). I am still waiting for that to be delivered. Hopefully it won't be a dud like my last one.
Anyways, to make a long story short, I gave this TV a 3 star rating because it broke. Had it not broke, the picture was very nice, and I would have been satisfied and would have given it 4 stars. Amazon's customer service saved it from being a 1 Star! Nice picture for the price, but ultimately I decided I wanted more features than this model had. Amazon customer support was great and I'd order an expensive product like this from them again without question.