Most helpful critical review
61 of 63 people found the following review helpful
Manufacturing defect / worthless warranty
on September 6, 2011
I bought this camera for my son about 10 months ago. About 5 months ago, the camera developed black lines and dots on the rear monitor. We sent it in to Nikon for repair under their warranty. Instead, we got a notice saying Nikon wanted to charge us $105.46 to repair the camera. I called and asked why. They said the problem was cause by undue pressure on the camera, as if something heavy had been set on it.
When we bought the camera, we also purchased a hard shell case. The camera has only been lightly used. When it was not being used, it was in the hard case. It has never been placed under pressure. Furthermore, of the 14 reviews on Amazon, 3 mention this same problem. Ours would make it 4 out of 15, or 27% failure rate. Clearly, this is a re-occurring manufacturing defect.
Not only will Nikon not honor their warranty by trying to blame the customer, but they want to charge $105.46 to repair a camera that currently new costs only $134.66.
Do not buy this camera or from Nikon. This model has a high failure rate, as evidenced by the responses to Amazon. Nikon will not stand by or honor their warranty if the camera does fail. They will, as they did to me, blame the user for the problem. Then they will charge you 80% of the cost of a new camera to fix it. Surely there are other companies that are service and customer oriented.