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58 of 64 people found the following review helpful
So... my 6gen 80 meg iPod crapped out....
on January 5, 2011
What happened? The play spot on the click wheel seemed to have died. Luckily I bought the Apple Care protection for it. So it's a year and a half after I got the pod and noticed that it was still under Apple Care. Thinking that the RMA process would be annoying and time consuming, I decided I would short circuit the phone portion of the process and made a reservation at the Genius Bar in the Apple store in the local mall for the next day. I showed up, showed the guy my ipod and he agreed that the button was dead... Whereupon he disappeared into the back for a couple of minutes. I figured he was trying to get info on how to start an RMA on an old gen bit of kit... instead he brings out a NEW (or referbed, can't tell... it was blemish free, anyway) iPod, hands it over and tells me that the serials have been transferred and the remaining time on my extended protection plan has been transferred as well. All I had to do was go home and plug it into itunes.
Are protection plans worth it? Most of the time no.. but even so I'll still buy Apple's just because if it IS needed, it's so easy to work through. Ask others about the hoops that have to be jumped through for most extended warranties... The bother itself makes them not worth while most of the time. If they worked like Apple's, I'd buy them more often... and I'll always get the Apple flavor.