Most helpful critical review
43 of 49 people found the following review helpful
Very good netbook with one major problem
on April 25, 2011
Pretty much everything good that the other reviewers say about this netbook is true. It's stylish, light, with the very good screen and sound, good web camera, good keyboard, new "resume within 3 seconds" feature, and almost no bloatware (in fact most of the pre-installed programs are quite useful. I only uninstalled Bing toolbar and Norton Internet Security Netbook edition - good program if you want to pay for it, but I'm not using netbook that much, so I'm OK with the free antivirus program like Avast). It comes with only 1 Gb of RAM like most netbooks, but it's very easy to upgrade to 2 Gb. I cannot say anything about the battery life - simply haven't used it long enough on the battery.
The reason I took off two stars is that after 3 days of use the Wi-Fi connection died, and I couldn't restore it. I called Samsung (their support was pretty easy to reach - no long wait, no countless voice prompts), but they couldn't help me. In a few hours the connection was restored by itself, but the speed was slow. So I sent the unit to Samsung hoping that they would replace the wireless network card (should probably send to the store for exchange instead), but they did nothing. They said that they tested the connection and it was OK, and blamed my router for this problem, although I previously explaned them that I had several other devices connected wirelessly to this router and never had any issues with them, and that if I plug in an external USB wireless adaptor I get an excellent connection. I never had any connection issues with my previous netbook which I had for more than two years.
What's worse - they returned my netbook in the original carton without external packaging. As a result I was unable even to return it to the store later since the packaging was damaged.
So I ended up keeping this unit but most of the time I'm using my ASUS USB network adaptor. The connection works so far, but the speed is about 3-4 times slower than with this adaptor, and very unstable - jumps up and down.
I'm not sure whether this is a problem with my particular unit or the model itself, but the fact that Samsung did nothing about it made me quite unhappy.
There is another thing that I didn't like much. With my previous netbook - HP Mini - I could insert the SDHC card completely and carry my netbook with it, with Samsung this is not possible - the card always sticks out. For most people this is not a problem at all, but if you want, for instance, to replace the hard drive with the smaller SSD and use the SDHC card as an additional permanent storage like I did with my HP Mini - this might be an issue.
But I would definitely give this netbook 5 stars if I wouldn't have this connectivity issue and inability of Samsung to resolve it.
After using this netbook for several months, I've noticed that it's network adaptor is very sensitive to interference. When I keep it in my office, near PC and other electronic devices, the connection is very poor. If I move it away, to another room, for instance, the connection speed increases dramatically. This netbook comes with the network utility, and it does show a lot of interference when I keep my netbook in my office.
But, again, all my other network devices are located near my PC and don't have this issue.
I've just bought a new netbook for my friend from a different manufacturer. Connected it to my network - the speed is excellent, no connection problems whatsoever. So I was absolutely correct about the problems with the Samsung network adaptor.