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56 of 66 people found the following review helpful
on January 23, 2012
I rarely write reviews but I thought I should on this one.

The cartridges are not refillable and you cannot run after market cartridges on this machine. The cartridge has a microchip that when the ink runs out it kills the cartridge. If you refill the cartridge the machine will think the cartridge is out of ink. See response from OkiData below.

I contacted OkiData Customer Service to validate this. Here is my response to their response.

Hi Travis,
Thanks for the quick response and thanks for clarifying my question. Unfortunately, I will be returning my OkiData MC361 printer as a result of this information. The cartridges are difficult to find and they are extremely expensive. My price is over $400.00 to replace all the cartridges - I paid $300.00 for the printer. I respect OkiData's decision to do this, however, very few if any other printer manufacturers follow this policy. I find it is a lack of respect for the environment and not an ethical printer to own.

I will be posting this information on other forums to alert other people of this cartridge feature.

It's really too bad because the printer is nice overall. It's unfortunate that the sales team felt that they could sell a printer like this. In this day and age with so many green technologies and environmentally friendly options OkiData decides to do the exact opposite.

Regards,

Neil

----Original Message----
From: support of okidata
Sent: Monday, January 23, 2012 10:47 AM
Subject: OkiData MC361

Neil,

There are microchips in the toner cartridges to ensure you are using genuine Okidata toner cartridges and to automatically reset the counter.

Oki data does not sell toner refill kits therefore if you attempt to use a toner refill kit, it is not genuine, Oki recommended toner and will not be recognized by the printer. This prevents you from damaging your printer.

If we can do anything else for you in the future, please don't hesitate to ask!
Also, you may be interested to know that Oki Data has now launched, which allows you to access Personalized Solutions information for all your Oki Data Products.

Your Personal Solutions Specialist

Travis
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10 of 10 people found the following review helpful
on December 3, 2011
The printer was easy enough to set up for network printing but it does take more effort to utilize Scan to Pc..ect. The Print quality is amazing, much sharper then our HP8500 inkjet series and that is in the draft mode alone. The only downside I can see is noise, it is not a quiet printer. While on it makes more noise then I'm use to but silent once in sleep mode. I highly recommend this unit, I paid $300 at Costco on a coupon special but it is worth $450.
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6 of 6 people found the following review helpful
on November 3, 2012
The MC361 is an office class machine. That being said I'm using it in a home office with not a lot of use. I got it for less 300 through a warehouse club. I just got tired of all the expense of inkjets. The printer prints very fast even in duplex mode. Output seems fine. Scanning seems fine. The ADF works great and so does manual feeding paper in. The fan on it is a little loud as well as when it is printing its fairly loud also. Setup is a bit of a pain. . I think one has to realize that it is designed for an office so setup is geared toward IT pros. It is probably quite easy if you just used the USB as a connection. Or actually hooked it up on an office network that had a NAME server . Also use the config program that you can install off the dvd that comes with it to set it up as the control panel is painful. There is also a web interface to it. My tips for setting it up on a home network would be assign it a static ip address first. Then install all the drivers etc on your PCS. You can scan to file from the machine to if you have a name server or put in the correct IP address of the PC when you configure a profile to scan to. If you did this a lot you probably would want a static ip for the pc as well. But it is probably easier just to scan to usb drive or pull the scan data to the pc via twain. Also you can upgrade the memory I found the generic part number while searching different web reviews on the printer and its brothers/cousins; anyway if you do a web search on transcend ts128mpq32v6u you should find the 512mb ddr2 667 so-dimm 144-pin stick that you need. Also there seems not be any generic ink for it on the market as of 11-2012; must be sold out or something; the prices seem hi but then again the carts print 3000 sheets.

After market toner is available now and relatively reasonable I have seen 2 black and 3 colors for 100. If you order make sure you try it right away as I have had some not work.

I did find a trick to make the toner last a bit longer. When the printer says out of toner take toner out put it back in and turn printer on and off. Probably got 300-500 pages out if it by doing that. It eventually will complain a every print job. But 300 pages is 10% or so of the total rating.
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7 of 9 people found the following review helpful
on November 23, 2011
I purchased the MC361 recently and was delighted with its printing and scanning speed. The color is good, but I personally don't like the glossy toner finish. There may be a setting to make it matte, but haven't found it. Resolution is excellent and did I mention prints super fast with fast warm-up. I am somewhat disappointed with the customer care. Set-up is moderately difficult and time consuming, but was able to get many of the feature functioning in a few hours. Administration panel is detailed, but not intuitive. There are several places to input e-mail setting and refreshing the data is painfully slow. The e-mail to fax feature does not work and have been waiting for more than a week to get a response from support. Overall, happy with the purchase, but annoyed that my support request has been completely ignored. I can only imagine what phone support must be like.
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5 of 6 people found the following review helpful
on January 7, 2013
Copying and printing quality with this printer is very good. Prints fast as well. Easily sets up on network for printing, but the scanning is a PITA. It is very very difficult to set it up even with the instructions so now I can not back up medical records and such. Other than the scanning part this printer is office quality for consumer price.

P.S. Oki toner is not cheap, but will last a good while.
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1 of 1 people found the following review helpful
on August 11, 2013
I have 3 computers that print onto this in our house. 2 are on windows 7 and 1 on windows 8. Prior to the windows 8 computer we had a vista computer hooked..

First the bad... I had constant problems with scanning mainly because I think we have a dynamic IP address. Anyway, from about a year ago after we got the windows 8 computer, rather than figure it all out again, I just scan to a USB stick and move the stick to my computer as I only scan about 10 docs a month. I should add that the tech service people at OKI (that you call) are excellent in helping you figure things out if you really want to set things up correctly.

I no longer do the things below, but maybe these notes will help someone here. The first part is how to fix things if they were working and no longer work:

How to fix or set up scanning on Oki MC361 printer
1. On google in the box where it usually says "http" type 19x.1xx.1.XX (substitute the Xs for whatever number is for your printer) - you don't have to type "http://" before that).
2. On the webpage that opens, click on administrator login (admin and password). Select "skip". Select "list". Select your computer name. Click on "edit". Look at the target URL - note what it is as you might have to edit a number....
3. On desktop click on the windows key (bottom left where it says start). Type cmd in the searchbox. On the blackscreen type ipconfig . Note what number is on the IPv4 address. If the target URL on step 2 is different than the IPv4 address, edit the target URL in step 2 so it is the same as the IPv4 address.
4. That's it. Test scanner. Document should scan to your C drive under folder called "scans".

If we are adding a new profile then follow the rest of these instructions.
6. Create a new profile. For url, type \\computer ip (To find out computer ip go to start, type cmd in box at bottom, then on black screen type ipconfig)\SCANS (before you do this on C drive make a new folder called SCANS and right click it, share with Everyone and allow read and write).
7. To change computer printer so the printer is ip address 19x.1xx.1.xx, go to control panel, printer. Right click printer. Go to printer properties, ports, look for the ip address above, and add existing port ip. (else you will have to add std new port).
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3 of 4 people found the following review helpful
on November 18, 2011
If you are looking for a multi function printer, look no further. I have looked long and hard at all brands. My biggest complaint with most of the brands such as Brother or HP is that they do not disclose the scanning speed and the scanning function on these brands is horrible at best. The MC361 has exceeded all my expectations and is by far the best MFP on the market. On top of it, it comes Citrix / Sharepoint ready which is a huge benefit if youi are deploying the unit in a virtual network. Bravo to Okidata for killing it with this unit.
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3 of 4 people found the following review helpful
on November 23, 2011
I RECENTLY BOUGHT THIS MACHINE. NOT FROM AMAZON (WHICH I LOVE BUT COSTCO) IT WAS JUST 299 ON SALE. SO FAR, SUPER FAST AND WORKS WELL. I WAS SHOPPING FOR A WHILE. NEXT BEST WAS SAMSUNG BUT THIS SUPER. I DONT THINK CUSTOMER SERVICE SHOULD AFFECT REVIEW OF A MACHINE. THE MACHINE ITSELF IS WORTH EVERY PENNY. AND WHEN U SEE HOW IT WORKS, IT FEELS LIKE YOU PAID A PENNY
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3 of 4 people found the following review helpful
on November 15, 2011
We are now enjoying our new Oki MC361 Mfp color laser unit. When first installed it needed to be tweaked by our son, who is an IT pro., to work with our MAC computer with VMware for Quickbooks that we use for our business. After the tweaks the unit has worked well. Thank you for the good service and this helpful printing partner for our business operation.
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3 of 4 people found the following review helpful
on December 17, 2011
It's a noisy beast...but the printing is great!

I love the Reversing Automatic Document Feeder (RADF)...I can now scan all my textbooks and resources easily and save them as PDF searchable files! Hours saved.(And it actually scans more than 50 pages at once...I accidentally plugged in 56 pages and it was no problem.)

Love it!
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