Top critical review
60 of 61 people found this helpful
The diamonds may be "conflict free", but the customer service and product are anything but!
on January 21, 2013
By Far the Worst purchase and overall experience ever had on Amazon. If this purchase strikes you as too good to be true, it is exactly that. When I received the earrings 11 days after purchase I was very disappointed with the entire package. The "High end Earing Gift Box" is anything but high end. It is nothing more than a red cardboard box with a big "Made in China" sticker on the bottom. The kind of box you see jewelry displayed in as a carnival prize or in a run-down gas station next to the lighters. This only set the tone for the rest of the experience.
As I opened the box, I immediately noticed both diamonds were damaged. One was chipped along the side cut and the other had a significant scratch along the surface. Upon notifying this seller, FineDiamonds9, that these were a gift for Christmas they told me I can ship the product at my own cost and will issue me a refund. I clearly stated I wasn't looking for a refund, but rather just an undamaged pair as I had ordered originally ordered and paid for. Many Amazon Sellers are amazing in the department of exchanges and refunds, especially if the product is faulty or damaged; FineDiamonds9 is not one of those companies. They stated that "We do not provide a return labels.The extended return policy and return label is only for the products that were fulfilled by Amazon (shipped from Amazon warehouse).We won't be able to reimburse the shipping cost." Doesnt exactly sound like they want to make the situation right or promote future purchases. This has been a horrible customer service experience from the product to the service and wouldn't recommend either to anyone.