Most helpful critical review
1 of 1 people found the following review helpful
Battery life literally 10 min. Samsung Customer Service is really bad
on May 2, 2012
We purchased the 17.3 inch model NP-RF711 about six month ago. We loved the screen and performance about this Samsung but the battery life was only 3 hours normal use. Still, we were mostly using it home so 3 hours was enough. But, that was just a beginning! Few month later it went down drastically and now its literally ten minutes! So, we contacted Samsung about this issue and after they verified everything they told us to ship it to them by UPS and wait at least two weeks for them first to test it. Now, we had a Sony laptop being warranty serviced before and they never expected us to give out our laptop for at least a two weeks in order for them to first test it. I offered their Customer Service rep. Jessica to take it to a Samsung Service Center which I know they have in the area but they only give you one option - mail it and wait! Their Rep was unprofessional and unfortunately very ignorant. You would get more help from automated answering machine probably than from their Service team. I hope this will warn some of you considering buying Samsung laptop. Don't buy it unless you confident you wont have to ever call their Service Department! Save your money and buy something else, not worth it.