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45 of 48 people found the following review helpful
on October 7, 2011
I've owned this for a couple of months, and it's perfect for my needs. When I'm out and about, I use the mono earpiece that connects instantly, asks me if I want to answer an incoming call, and has a good battery life. When I want to listen to my music, it streams music through a pair of ear buds that fit well, are comfortable, and give excellent sound quality. I was not even aware that there was an Android app for this device until I read some of the other reviews -- which shows how carefully I read directions. I simply took the unit out of the container -- plugged it in to charge it, then turned it on while my HTC EVO was in the pair discovery mode. The unit announced it had paired as a phone device and also that it was ready to stream music. I turned on the phone's music system and listened to my favorite playlist. Some have complained there's no control in the headset. I don't even know whether that's true or not, as I just take the EVO out of its holster and play what I want to play. When I want to make a call, I press the voice dialer app on the phone. All this seems to me to add up to a user-friendly, simple, and straightforward ability to use my phone to make and receive calls and to listen to some of the 1000 or so songs I've loaded on the EVO with very good quality sound. I don't know what more I would ever use, so I've given this product a rating of four stars. when I'm listening to music, I clip the headset to a collar and tuck the unit into my shirt pocket. I've been able to use the wireless connection for both phone and music while the phone was charging in another room -- the connection is pretty solid.

Why not five stars? Because like other users, apparently, the cover fell off my unit. No abnormal activity and it wasn't in my pocket being jostled by keys or pencils -- it was on my ear, and I didn't notice the cover had fallen until I removed the unit to charge it. I have no idea whether there's a fix, but I've emailed Samsung customer service and will update this review when (if?) I get a response. Fifty bucks isn't a lot of money, so they may not be willing to attach much value to service for this product. We'll see.

Amended -- I sent Samsung a photo of the bluetooth unit without the cover. They correctly identified that as damaged product which voids the warranty. What they chose not to read was that the damage occurred due to defects in workmanship. My cover just fell off, as others have noted in these reviews. I did not drop, mishandle, or abuse the product -- I was wearing it on my ear and the cover fell off during normal use. Despite their lovely motto claiming endless service they were not willing to stand behind this bluetooth earpiece. In another review, a user noted she fixed the problem with a drop of super glue. All I wanted was a cover -- I would have gladly furnished the super glue. I'll use this product with the innards showing until a drop of rain or a snowflake kills it, then I'll buy another unit. The responder to my query thanked me for my continued interest in Samsung -- don't think he sees the big picture. Fifty bucks isn't a lot of money, but it's too much to toss away for a two cent part.
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40 of 44 people found the following review helpful
on July 19, 2011
Verified Purchase
I switched to this from a SoundID 510 knowing I'd be giving up some of the functionality of the 510 (passthru, find my headset), but as they were functions that I used only rarely (maybe once each in 6 months or so) I was ok with it as it appeared I would be gaining some features I felt the 510 lacked (headset battery indicator in the Android notification bar).

Unfortunately, even though the headset's app is only available for Android, it is the app itself that seems to cause most of the issues. From my testing, the app interferes with my Droid's ability to pair, connect, and maintain a connection to the headset. Even when the headset is connected, the app will not see it until you disconnect the headset and go through the app's connection. Then (if you're lucky), once the app connects to the headset, you can change the settings. Once. You better get them right, because the next time you go into the app, it has lost the connection to the headset. You have to go through the whole disconnect/reconnect thing. And as long as the app is running, ever time you turn the headset on, it won't find the phone and automatically enters pairing mode.

All that being said, as long as you're willing to give up the extra functionality the app provides (sound profiles, on screen battery indicator, incoming call phone number announcements, SMS text-to-speech reading and the like) you can remove the app and the headset functions much better. The incoming phone number announcements even seem to randomly decide to work sometimes without the app (which indicates to me that some of the functions are handled by the headset and it just needs the app to turn them on - but this is not reliable).

At this point, I had even decided that I could live with it while waiting for Samsung to improve the app, but as the rose colored tint began to fade from my glasses, I have had to admit to myself that the audio quality I getting on calls was well below what I was used to with the SoundID 510, and after the third person asked me to take them off the speakerphone because they couldn't stand the echo, it became apparent I had chose poorly.

Of course by this time it was well past my ability to return it, so we'll come to the parts I like:

The stereo headset attachment (well implemented and sorely lacking on the 510) sounds GREAT! If you're more concerned with stereo listening than mono phone calls, and don't mind missing out on the app features (which you can only get on an Android phone at this time -- when it works) then I think this is a decent choice, especially considering Samsung smartly made their stereo headphones with a microphone so they switch over to stereo phone calling without a hitch (did I mention they sound great?). Also, the earhook can be replaced with a clip to hold the body in place so it's not dangling/swinging around. I can see this being an excellent bluetooth stereo headset for the physically active (not so much me, there). The addition of a standard 3.5mm dongle that will spread the A2DP love to any sound device is an added bonus that I very much like. A potential downside is there is no music control functionality built in, even though there is a plethora of buttons that could be retasked.

Even without the app, most of the voice commands still work (my favorite is 'check battery' which will report high/medium/low battery status of the headset and handset). The voice dialing features of the headset will only dial one of the first three speed dial settings on your phone, which on an android means the first 3 people in your phone book (bad!). Luckily, you can bypass the headset's voice dialing and use the handset's functions (whew!).

Since Samsung is big into producing Android handsets, and this is being touted with a (rather poorly performing) supporting app, overall I have to give it a failing grade. If the app functionality is not something you need you may be happy with the 6450, but I would look for a cheaper price (Woot.com had it for $35 about 3 days after I paid almost $60 here... grrrr...). If they improve the app, things might look up, but the voice quality issues are more than I can get over now. The app is also almost 2mb larger than the corresponding app for the SoundID510 and since neither SoundID nor Samsung seem to get the concept of allowing the android to move apps out of internal storage to the SD card (maybe understandable for SoundID as they started with IOS before adding Android to their offerings, but totally inexcusable for Samsung as an Android developer) so it becomes harder for me to want to give up more space (which on my Droid is at a premium) for software that does not work reliably.

For me, back to the 510.
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18 of 19 people found the following review helpful
on May 17, 2011
Verified Purchase
I have had this ear piece for about 2 months now, it's pretty good! Very comfortable and verstile. It comes with a bunch of adapters. The headphone adapter are high quality headphones that give very good sound. You can answer calls and talk with the headphone adapter on. The only problem I have had is that the voice control and text message reading works when it wants to (although I didn't read how to set it up lol) It will read the number that is calling and prompt you to say "answer" to answer or something else not to answer, which works great when driving. Over all I love this blue tooth and the batt life is very good as well. You can also pair two divices, i use it for my phone and ps3. Samsung epic 4g works great.
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16 of 18 people found the following review helpful
on July 15, 2011
Just like the HM3500, this is one of those items that it kills you not to like it but yet it has it's quirks that just annoy you. In the functioning of this headset it is absolutely perfect. The battery life is great as well as the range and the audio quality using a decent set of headphones is great but there are some serious design annoyances. The biggest annoyance to me is that I purchased this item to use it as a bluetooth transport to listen to music from my MacBook but the mono earbud attached to the device is not removable so, despite it having a clip for your shirt/belt, it needs to be carried in your pocket because the earbud extends past the clip. Additionally it does not have a built in 3.5 headphone jack so you have to use an adaptor to plug into the micro USB port which wouldn't be half as bad if the adaptor wasn't as big as device it's self. I purchased this as I already have the HM3500 and because I use these devices heavily at work I can charge one and use the other and keep swapping out as needed -- keep in mind that this isn't an indication of poor battery life as I can literally use these for hours upon hours straight at work. My biggest reason for purchasing this instead of an additional HM3500 is MacOS has a serious issue with having 2 devices configured in the bluetooth pane that have the same device name (it seems that after it connects the sound panel gets confused as to which one to connect to). In comparison, however, this has the benefit of an LCD display showing battery life and it has voice prompts as well.... nice features but probably not worth the extra money.

In short, the performance of this is absolutely great but it has some very annoying usability issues that keep this from being the perfect device. Despite those quirks that annoy the heck out of me I still use this and the HM3500 as my primary bluetooth devices solely because of the great performance.
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5 of 5 people found the following review helpful
on December 5, 2011
Verified Purchase
batery life while listening to music via the stero ear plugs is prety good last about 6 hours. phone listening and talking quality is good. cant controll music from it. the ear plugs and device while hooked up is cumbersome but beter then a wired set. range is good even around walls i can walk about 15 feet and still get good signal.

updating my review. had it now for a week worked great at first now its developing a crackling sound when i hear people talking to me sound quality is deminished. i am now unhappy with this devise. im so disapointed that i cant find a working ear pice
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4 of 4 people found the following review helpful
on June 24, 2011
Verified Purchase
This is one nice looking headset, but it did not work for me, at all! I was unable to go more than three feet away from the phone without loosing connectivity. I bought this due to very good reviews on independent sites. Maybe I just got a lemon, but I returned this the very next day and went back to my trusted Motorola.
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3 of 3 people found the following review helpful
on July 14, 2011
Verified Purchase
Great product. Arrived in a few days, packed well and in new condition. Sound is crystal clear with only mono ear clip or stereo ear buds. My only product complaint is that the rubber donut gasket used with the ear clip can easily pop off and get lost. I had to call Samsung to get it replaced. I would suggest gluing the gasket to the earpiece after you've chosen the most comfortabe, secure fit from the included kit. Maybe you can prevent losing it like I did.
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3 of 3 people found the following review helpful
on July 2, 2011
Verified Purchase
Although this Bluetooth has quite a few needed feature which I love it doesn't fit in my ear very well.
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3 of 3 people found the following review helpful
Verified Purchase
I received mine with the top coming off as another poster did. A couple drops of Super glue fixed that. So, can't give it 5 stars. I really like the headset. It's comfortable, light weight, and looks nice when wearing it. My other headset is a high dollar Plantronics pro UC, but I wear the Samsung most because it doesn't have the boom that Plantronics has and is lighter. Both are very comfortable.

The sound from the Samsung sounds a little hollow, but, for the price, it's very nice. So nice, my wife has stolen it. I may have to get another or find a headset for her.

Music plays fine on it and Samsung has some nice Apps for it. I would recommend it to anyone.
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3 of 3 people found the following review helpful
on June 25, 2011
Verified Purchase
I bought this product because I needed something that would play music. I have had it for about a month and I'm very dissapoined. It keeps freezing, it disconnects on its own, voice command at times sounds like its underwater. To top it off last week the blue cover snapped off and now it won't snap back on. I'm gonna save myself the hassel of sending it back and see if I can figure out how to fix it myself. When it works, it works great, but when it doesn't it becomes a real hassel.
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