Most helpful critical review
45 of 48 people found the following review helpful
Bad news from Samsung
on October 7, 2011
I've owned this for a couple of months, and it's perfect for my needs. When I'm out and about, I use the mono earpiece that connects instantly, asks me if I want to answer an incoming call, and has a good battery life. When I want to listen to my music, it streams music through a pair of ear buds that fit well, are comfortable, and give excellent sound quality. I was not even aware that there was an Android app for this device until I read some of the other reviews -- which shows how carefully I read directions. I simply took the unit out of the container -- plugged it in to charge it, then turned it on while my HTC EVO was in the pair discovery mode. The unit announced it had paired as a phone device and also that it was ready to stream music. I turned on the phone's music system and listened to my favorite playlist. Some have complained there's no control in the headset. I don't even know whether that's true or not, as I just take the EVO out of its holster and play what I want to play. When I want to make a call, I press the voice dialer app on the phone. All this seems to me to add up to a user-friendly, simple, and straightforward ability to use my phone to make and receive calls and to listen to some of the 1000 or so songs I've loaded on the EVO with very good quality sound. I don't know what more I would ever use, so I've given this product a rating of four stars. when I'm listening to music, I clip the headset to a collar and tuck the unit into my shirt pocket. I've been able to use the wireless connection for both phone and music while the phone was charging in another room -- the connection is pretty solid.
Why not five stars? Because like other users, apparently, the cover fell off my unit. No abnormal activity and it wasn't in my pocket being jostled by keys or pencils -- it was on my ear, and I didn't notice the cover had fallen until I removed the unit to charge it. I have no idea whether there's a fix, but I've emailed Samsung customer service and will update this review when (if?) I get a response. Fifty bucks isn't a lot of money, so they may not be willing to attach much value to service for this product. We'll see.
Amended -- I sent Samsung a photo of the bluetooth unit without the cover. They correctly identified that as damaged product which voids the warranty. What they chose not to read was that the damage occurred due to defects in workmanship. My cover just fell off, as others have noted in these reviews. I did not drop, mishandle, or abuse the product -- I was wearing it on my ear and the cover fell off during normal use. Despite their lovely motto claiming endless service they were not willing to stand behind this bluetooth earpiece. In another review, a user noted she fixed the problem with a drop of super glue. All I wanted was a cover -- I would have gladly furnished the super glue. I'll use this product with the innards showing until a drop of rain or a snowflake kills it, then I'll buy another unit. The responder to my query thanked me for my continued interest in Samsung -- don't think he sees the big picture. Fifty bucks isn't a lot of money, but it's too much to toss away for a two cent part.