Top positive review
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Not compatible with Fanatec wheel or pedals
on November 24, 2011
I just received the Forza 4 Playseat and a Forza 4 Fanatec wheel and the CSR Elite pedals. I was very disappointed to find that neither the steering wheel or the pedals fit the playseat. Given that the description clearly states that they are compatible and that the Fanatec and the seat are Forza 4 special edition, they should work together, right? Even more disappointing is that I tried to get customer service from playseat.com and they told me that they are only resellers. They would not tell me how to contact the actual playseat people to get this fixed. All they would really need to make it work is a plate with holes at the right place for the steering wheel. It is possible to drill holes yourself to make it work but with the seat selling for $500 and the wheel for $250, I don't expect to have to drill holes to make it fit. Worse is the pedals. The plate for the pedals is to short by several inches. There is no way with the current plate to attach the CSR pedals securely to the the seat. I guess I could buy a piece of metal myself, cut it and drill all the wholes. Again, unexpected for that kind of price. Another thing I didn't like is that the playseat.com people told me that they know about the problem and are planning to sell a plate for the pedals that will work sometimes in mid-2012 (6+ months after it came out). I don't think I should have to buy an extra plate and I don't think they should advertise this playseat is compatible with the Fanatec wheel or pedal. I wonder what Microsoft thinks of this; they licensed this playseat and the Fanatec wheels and pedals, they should work together out of the box. Unless you are pretty handy at fabricating plates and drilling holes in metal, you probably should not buy this product.
As far as the solidity of the product, it also was not up to expectations. The post that holds the steering wheel doesn't feel very solid and the parts don't fit well together. The adjustments for the steering wheel are very limited. The post is angled up at a sharp angle so if you need the steering wheel farther from you, it also goes up a lot. I'm not sure I'll be able to make this work without having the steering wheel right at eye level. Also, the piece that holds the pedals feels very loose and unstable. I'm not sure how it will hold up whenever I get the pedals installed with a custom-made plate.
On the positive side, the seat itself has a nice feel to it.
Edited on 01/11/2012: I received the updated plates for the wheel with two points to mount to the column (steering mounts to the plate, plate mounts to the column). Mounting with the bolts is more solid than the table mounts that I originally had to use. There are three points to mount the plate to the seat column. When using the Fanatec mount points, you can only use the closest and middle mount points. Should be good for most people unless you are very tall. I'm 6' and it's an OK fit (would be nice if I could have the wheel lower and further). Because the wheel is too high, I can't use my Kinect (not sure how good that really is). You will need to buy two 30mm M6 screws to install the wheel, the 20mm screws provided are not long enough.
I also wanted to confirm that the seat itself feels very solid. The pedal mounts feel more solid than I originally thought they would, even with two mount points instead of four. The only weak point is the steering column, it could use some reinforcement. Despite my initial disappointments, I have to admit that playing Forza 4 with this seat, the wheel and pedals is a lot of fun and I would buy this setup again. I just wish it would have worked out of the box or that getting support would have been easier. Speaking of that, if you are in the US, make sure you get in touch with people at playseatamerica.com; that made all the difference. I wonder why the playseat.com people didn't redirect me to the American branch. Bumping my review from a 2 to a 4.