This phone after the third day started freezing. After charging for 3 hours, it dies after an hour's use. I am constantly having to restart the phone to get it to work properly even though it is fully updated. The screen has the lock pattern burned into it which, at times, makes the screen difficult to read. The sounds, even though they are set, work when they feel like working. Even though it does not state "new", I was under the impression that it was a good working phone. I have found this to be untrue. I am very dissatisfied with this purchase.