Top critical review
53 people found this helpful
Very good for the price, with some reservations
on February 28, 2013
I purchased and installed the WMH31017AB, the black version of this microwave. Pros: a major consumer magazine rates Whirlpool tops in reliability. At its price this is, as expected, a pretty basic microwave, but fulfills our needs. It heats well, is (in black) quite attractive, the microwave and fan are quiet, controls are convenient for basic operations. Cons: one of the installation templates is printed on the cardboard packaging, the edges of which shred when cut, making the template difficult to use accurately. The bolts supplied will not work in a deep cabinet and it took trips to four hardware stores to find longer replacements. The instructions did not include an option to hardwire the electrical connection, so I had to swallow hard and cut the cord without knowing what I'd find once I had (turned out not to be a problem). I exhausted through the wall, but there's an outlet for internal exhaust, and it opens upwards towards the ceiling. And I mean OPENS. There's no grid to keep small objects from falling into the body of the microwave from the cabinet above. This is atrocious design! I used some semi-rigid plastic screen and clear silicone sealant to protect this area. The user instructions which come with the oven are totally inadequate, and Whirlpool's website doesn't seem to have any more. Just as an example, it says to touch COOK, enter the number code of food item, enter quantiy, then touch the Start control. But there's no list of food item codes. I'd still recommend the microwave for those who are willing to deal with these issues.
Update: I contacted Whirlpool: It turns out the food item codes are behind the door. I guess I should have noticed, but it would be nice if the user instructions referenced this. As I wrote above, they are very cursory.
Also note: the MSRP on this microwave is $209, not $1,572.