Most helpful critical review
27 of 33 people found the following review helpful
Good, so far (updated: terrible after all)
on December 2, 2012
I am going to rate the Jaguar 4 stars (I like it) mainly because of one great feature: price. Everything else is either just Okay or a little below par.
But let me start with the good features. Besides the good price, the Pet Jaguar comes with an easy to clean HEPA filter, a couple of tools/accessories, a small but very easy to empty, see-through dirt cup, a reasonably long cord and a dial for adjusting its height above the floor so it will operate well on either carpets or bare floors.
It does a pretty good job at removing dust and it's relatively easy to drive. The attachments include a crevice tool that works well, a pet hair removal tool and another brush that you could use to clean up sofas and upholsteries.
So far so good but not everything is perfect.
This vacuum cleaner comes with a terrible manual. It's trilingual English/Spanish/French with each topic or installation step or operation activity discussed in all three languages on the same page which makes it very difficult to read. And, because of that, putting it together took longer than I expected and I had to get back to the manual and try to re-interpret the instructions several times before everything was in place correctly. But, to be fair, you only do installation once and there is a phone number provided where someone might be able to help. I didn't get to actually speak with anyone because while on hold for about 10 minutes I was able to properly figure out what I was expected to do.
The build is what one would expect on a product this cheap. Low price, not high quality were 'job one' in this case. The body is cheap-looking, rather thin plastic, not perfectly glued together and the pedal that releases the handle acts as if it's not going to last too long because there is some unexpected resistance when you push it down. There's also a louder than expected noise whenever the handle snaps back and locks itself into the vertical position.
The warranty does not cover accessories or attachments and, of course does not cover any damages that may result from accident, abuse or unusual wear of the product. For something this inexpensive the requirement that the owner pays for shipping the vacuum cleaner to the repair center makes it unlikely that most are going to actually take advantage of it during the one year covered.
I would not have this as a primary vacuum cleaner unless it was meant to operate in a small dwelling or had to be purchased in a hurry to meet a temporary need. Its claim of better handling pet hair seems to reinforce my impression that it's not really meant to be THE vacuum cleaner in the house but it can be a good backup or it can be relegated to a certain section of the house such as the areas that pets access or perhaps one specific floor or the basement. It did a good cleaning job so far but I'm not sure for how long it's going to last. If it does break or performance degrades faster than expected I will come back to this review, document my experience and re-evaluate my rating.
The Jaguar nearly disintegrated after a few uses. Its internal airducts tend to get clogged with dust to the point where it stops cleaning and the motor is about to burn under overload - I can smell the burned rubber. Cleaning up the clogged pipes and hoses is anything from 'very difficult' to 'impossible'. It will never be used again.
The Jaguar turned out to be a low quality implement that is badly designed, feels cheap and doesn't last. My initial 4-star review (because of it being cheap) gets now downgraded to one star because this would not be a good deal no matter how low the price.