Most helpful positive review
1 of 1 people found the following review helpful
Great customer service
on January 10, 2014
When the package arrived, the largest of the 4 knives was broken down by the handle. It took a little bit of time to get the replacement but that was somewhat due to this going on over the holidays. The outstanding part of this was the extremely responsive customer service agent(s) who responded to all requests for updates in rapid manner.
Reading some of the reviews here, it does appear that the breakage I encountered might account for why the knife was broken. It does appear these are more fragile to sideways pressure than steel knives. So far they do seem to do their job well, replacing a number of dull edged knives I had.