Most helpful positive review
7 of 7 people found the following review helpful
Best price ; Easy enough to buy ; Minor defect requires return to manufacturer ; Otherwise pleased with purchase.
on January 20, 2013
I own a similar computer which has served me well, hence, the ordering of this unit. Asus has a superior warranty ( one year covering drops, spills, power surges and fire damage ) included with all notebooks, no extra charge.
The A53 series has an aluminum inner case which is always cool to the touch, unlike other lap-tops which I have used. The touch-pad is VERY sensitive and some reviewers recommend disabling it when using a mouse.
I do wish that the key-board was under-lit ; it is difficult to see in low-light situations.
This unit came with a defective space-bar key, which works only when squarely struck dead-center and which defect I have found to be a noted in other on-line reviews of similar units.
My over-all experience was a positive one, so far as dealing with Amazon, and even though it was my first purchase through them, it still seemed a simple enough process.
If not for the factory defect, I would have probably given my experience with this Amazon purchase a full 5 stars.
*** UPDATE REGARDING WARRANTY REPAIR SERVICE ***
I sent the unit to ASUS to have it repaired. Shipped on a Tuesday ; notified it had been received on Fri. the same week, in Ca. (I live in Ga); it was repaired and shipped back to me . . . . received it back in Ga. on Wed. 8 days after I had originally shipped it. I believe that they were primed and ready to repair what I had come to understand was potentially a "generic" type defect and so the exceptional turn-around.
No additional problems. I have up-graded my initial rating of three stars, to a four star rating based on the exceptional warranty repair and shipping turn around of 8 days total . . . . from sending it to them, to receiving it fed-exed back to my driveway.
REPAIRS MADE : KEYBOARD REPLACED