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59 of 60 people found the following review helpful
on July 5, 2013
I bought this coffee maker a couple weeks ago and so far I have no complaints. I have tried out both the iced and hot coffee functions and both tasted great! The dispenser button is easy to use, and you don't have to press the button extra hard or at a weird angle for it to work. I find it very convenient to be able to make up to 12 cups, and have the coffee kept warm up to 4 hrs so I can refill my cup throughout the day without having to make more coffee. I also like that since it is a dispenser style, any sized coffee cup can be filled. It is really easy to fill it up with water, but I do agree with the other reviewer that 2 prepared cups is actually only one drinking cup, so you should use double the serving size with the water/coffee. This is my first brew station style coffee maker, (I had the traditional and simple little glass pot drip coffee maker until the glass pot broke) and I think it is great and find it very easy to use, so I definitely recommend it!
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63 of 66 people found the following review helpful
I bought this because I have always liked the Hamilton Beach coffee makers. My daughter has a Keurig, which is great but too expensive for heavy coffee drinkers. I thought with the removable side reservoir on this Hamilton Beach model it would be a fantastic compromise. It was; for about 3 days.

The coffee itself tastes great but the advertisement about 'no metal plate to scorch the coffee' is wrong. Within days the metal piece in the bottom of the plastic 'pot' must be scrubbed free of heavy coffee staining. Even so, I could deal with this. I couldn't, however, deal with the water all over the counter. I contacted the seller to see if they knew of something I might be doing wrong, or of a knowable fix to the problem, and was told to contact Hamilton Beach. In the interim the water leakage got so bad that I had to wring out the placemat under the coffee maker over the sink. When I got up the next morning and made coffee, only for it to be cold, I finally unplugged it and replaced it with an old Mr. Coffee pot my daughter in law had.

I am in the process of communicating with Hamilton Beach but expect I will never buy another coffee maker from them again.
$67 is a lot of money to spend on a coffee machine that doesn't function properly. We have decided to stick with a simple pot.

EDIT: Contacted Hamilton Beach regarding this coffee maker. The representative's explanation was that this model, as well as 47900, has a defect where water condensates in the reservoir then overflows and leaks out. The only way to combat this is to clean the reservoir out after each use, or to contact Hamilton Beach requesting a different coffee maker of equal or lesser value. I chose to request a different coffee maker. If nothing else I will have a spare on hand should I need one.
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73 of 78 people found the following review helpful
on November 9, 2013
I have been using this machine for about 6 months and I love everything about this coffee brew station but one and it is a big enough irritant to drop 2 stars. The convenience is great, no carafe to clean or break is wonderful, coffee is brewed quickly, taste is ok..not fantastic but ok, filling with water from the removable water container is probably my favorite thing...no drips, spilling or mess. HOWEVER, I drink my coffee with a touch of milk and every cup I pour has to go right into the microwave to be hot enough to enjoy. I see where this is a common complaint and since the coffee seems to be less and less hot in the time I have had it, I wondered if anyone has found a solution. Scouring the heating element doesn't seem to make that much difference. Anyone?
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40 of 46 people found the following review helpful
on August 12, 2013
I love this coffee maker. I had a much older (5+ years) Hamilton Beach model of this style but without the program, brew settings, etc. which still worked just fine when I bought this one. The water reservoir in that one was accessible only from the top, behind the basket. I saw this one in Target but decided not to buy it until I read reviews. The Amazon price was the same as Target but the reviews helped me make my decision easy. I love that the reservoir can be detached. The numbers on it are easy to see in case you forget how much water you poured in. There are also numbers on the other side so you can see how much brewed coffee is left. The program options are awesome - bold, regular, and 1-4 cup settings. I love that you can also brew iced coffee, which turns out perfectly without tasting diluted. That was actually the main thing that attracted my eye to this model. The start time can also be programmed as can the "keep warm" time (1-4 hrs). I was already a fan of the dispensing mechanism from years of using my older model. Compared to a separate carafe, this way just makes sense for keeping the coffee hot without that burned taste you get from the pot sitting on the burner too long.

The cons: it's somewhat cheaply made. The reservoir doesn't have a great fit against the main body of the system. There is a gap between them that feels like it could be better. The lid also has room for improvement of fit. The drip tray doesn't fit in as snugly as my older model's. When I moved the unit back and forth across the counter the tray would sometimes come off easily. I bent the plastic "latch" a little so it would hug the notch a bit better so it's not really a big problem. It would be a better design if the tray snapped into the main body of the machine. Note: the drip tray is in two pieces and both can be removed for easy cleaning. The last con is that it tends to be noisier than my older model - sort of a hissing noise. It doesn't bother me but it is noticeable.

Even with the cons I'd still recommend it.
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16 of 17 people found the following review helpful
on October 29, 2013
We've used this coffee maker for about six weeks now, and while it made okay coffee in the beginning, it now no longer makes it hot enough, and the flavor is not good. Found out I missed the deadline to return it. This was our second brewstation. The first one still made good coffee, but would no longer dispense it. I miss the good old days when products were made to last:(

Now have used this for six months and it no longer totally shuts off without unplugging it even though the light goes off--DANGEROUS!!! The bold brew no longer works and it brews rapidly no matter which setting you use. The quality and temperature of the coffee has always been very inconsistant. I will be junking this as soon as I figure out a decent replacement. I used to depend on Hamilton Beach for quality products, but apparently that ship has sailed.
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14 of 15 people found the following review helpful
on November 13, 2014
My Rant
I will never again purchase Hamilton Beach / Proctor Silex appliances or Dept Store Appliance Protection Plan. I purchased for myself and for my daughters Hamilton Beach Brew Stations for Easter. These 3 pots were $79.99 on sale for 38.88 with a one year manufacturer warranty. I chose to also purchase the protection plan even though the kid selling it to me was wrong he believed it was only a 30 Day manufacturer warranty. Total for each of the pots $43.87 I am sharing two pictures. I purchased of pots and plans on 4/18/14. I contacted Hamilton Beach on 5/20/14 to inform them the pot was leaking. This was not a normal leak on the counter I noticed, this was a pot leaking into the heating element area. Very dangerous mixing water with electricity. They initially informed me I had to return the pot because I was 2 days late calling in the problem. Apparently the 1 year warranty does not include them paying shipping. I told them this was unacceptable. They agreed to waive the return if I sent them a picture of the pot taken with the cord cut as well as the receipt. I sent it that day and received the pot about 2 weeks later so early June. Because of traveling back and forth to SD I left the paperwork in WI by accident. By mid-August the new pot was only heating the coffee during the Brew cycle. The element to keep the coffee warm quit working. Since this was the replacement pot I didn't think there would be a problem calling them to replace it when I got back to WI with the paperwork. Well, I called today I even referenced the original claim. She pulled everything up and asked me to give her a number from the bottom of the pot. Imagine my surprise when I turned it over and a bright white sticker says factory recertified. These jerks replaced my new (broken) pot with another that had already been returned to them. Then they proceed to inform me that they will need another picture of this pot with a cut cord and a fee of $15 to mail me another pot under my one year warranty. I told her this was unacceptable since they mailed me a faulty replacement pot. She reluctantly told me she could try and get a lower shipping fee but I would HAVE to pay shipping. I told her I would not pay the shipping and would never buy another Hamilton Beach/Proctor Silex product again. Those that know us know Mark and I drink a lot of coffee and therefore go through a lot of pots. She told me there was nothing she could do and I would have to pay the postage I assured her that would NOT be happening and ended the call. So no big deal I will call and see what the other protection plan can do for me. I explained everything the worker was very nice but informed me that their plan does not go in effect until the manufacturer’s warranty is up. She did try calling them since they did not replace my new pot with a NEW pot but they just told her I would have to pay the shipping and work with them or receive nothing. So telling you all this it is my hope that you like I buy any other brand. Mark and I have burned out Bunn’s in the past and they sent replacements with no charged 4 years into a 5 year warranty. Same with Cuisinart. Our Cuisinart started leaking 2 years into their warranty they sent a new one that arrived next day of the phone call. When the NEW replacement started leaking one week before the original purchase warranty ended they sent a second NEW pot next day shipping and it lasted 3 years. While I don’t always believe you should pay higher prices for good name brands I am learning with Coffee Pots that is exactly what you should do. You get what you pay for. It also seems Department store protection plan is worthless for junk items that won’t live through limited manufacturer warranty’s. End Rant.
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10 of 10 people found the following review helpful
on January 16, 2015
We had a Hamilton Beach BrewStation Coffeemaker that we loved and that lasted for years. When it finally wore out after several years of daily use, we never considered any other brand or type of coffeemaker, just bought another HB BrewStation. Sadly, the changes incorporated in the new model have produced a very poor quality product.

The design of the coffeemaker is such that steam produces heavy condensation that accumulates in the heating area under the coffee reservoir (an area that should never contain water) and then leaks all over the counter unless it is poured out after each use. (We reported this to HB and their response was basically, "Yep, we know. You just have to empty it out.")

Also, the coffee reservoir used to have a handle and pour spout so that if you wanted to serve coffee from a carafe, you could pour coffee from the reservoir into a carafe or other container. The current model has no handle and has 3 holes, one in the center and one at each corner, making that impossible.

And now, after only 6 months, the on/off, timed warmer and programmable features have totally failed and if the coffeemaker is plugged in, it is always on. If the top (where you put the coffee grounds) is open when you set the water reservoir in place, it shoots hot steam at you. It is no longer just an inconvenient mess, it is unsafe. It's going into the trash.

Update: When I emailed Hamilton Beach the above review, they offered to replace the BrewStation with a product of equal or lesser value. (We had to cut off the cord and send them a picture of the disabled unit to prove we weren't just broken coffeemaker hoarders.) We replaced it with the BrewStation® Summit Ultra 12 Cup Coffee Maker, model number 48465. I am happy to report that this model seems to have none of the issues that the 47950 had. It is designed so that the condensation drains back into the water reservoir rather than into the heating element so no leaking all over the counter. The coffee reservoir has a handle and a pour spout. The dispensing bar works easier so that you can dispense coffee without having to hold the unit with one hand to keep from pushing it off the counter while filling your cup. And at least so far, all of the electronic features are working as they should.
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11 of 12 people found the following review helpful
on August 9, 2013
I had the old style of the Brewmaster, but after several years of use the LCD went out. This is a great new design and is easier to fill and clean.
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18 of 22 people found the following review helpful
on September 4, 2013
Had it for a week and I am in love with this one. Reminds me of 1st one I got years ago in it's perfection. My coffee is just the right temperature. For those that complained about having to push the dispensor hard, I noticed that if you press more towards the bottom of the semi-rectangular dispensor button, that's the ticket. Yet, I like to just use my finger wrapped around the cup to press and it comes out perfect. The ease of the water tank really makes this simple to use. I have had several since the 1st one I had, but this is my all time favorite.
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13 of 16 people found the following review helpful
on September 20, 2013
I had one of the original ones and it lasted for six years. I seriously doubt that this one will last that long. I didn't buy it from Amazon (I needed coffee sooner than that), but I did read the reviews. It didn't deter me from buying another one, however, I was surprised at how accurate the reviews were. I definitely would consider them and decide for yourself if it's really what you want. When the level of the coffee got down to the bottom it actually burned what was left in it. It definitely is not the quality that the original ones were and is very light. It actually moves when you get a cup of coffee. The push lever is harder to use and you need to be exact when you're pushing it in or you don't get anything. There are a few pluses to the newer model--it lets you set how long you want it to stay on and the windows for the water and coffee are a lot better than the original. If this doesn't last as long as my previous one then I won't be buying another one.
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