Most helpful critical review
13 of 13 people found the following review helpful
Acer Support is not helpful and not familiar with Acer's product lines
on November 23, 2013
I am happy with this machine's hardware in general, however, there is a very large flaw - the Solid State Drive used for booting only is a great idea in principle, but these drives do not have a great record when you combine them with Windows 8 and the fact that you cannot get assistance in resolving problems from Acer Support. I lost power suddenly yesterday, and was not in front of the PC when it happened, When I came back, the machine was stuck in Automatic Repair hell. I am an experienced user, although not intimately familiar with Windows 8 yet. So, I went to do the stuff I know to do when you realize that your boot drive has been corrupted. BIG PROBLEM though - there are no user accounts associated with the SSD, so I am denied access to it to try to do my own bootfix repairs. So, I get in an online chat with a "tech support" person from Acer, and all she can tell me basically is that I am wrong, my machine did not come equipped with an SSD, and I should just remove it. She also suggested that all I would need to do is spend another $19.95 for a recovery disc and all my problems will be over. Despite the fact that I told her that I already have a Windows 8 CD in my possession.
As of today, I am still trying to work this out, but I suspect that I will be returning the PC after Thanksgiving if I have not been able to resolve. I realize that a lot of this is a Microsoft issue, but I feel that other potential buyers should be aware of the problems with this system configuration before spending money on it.