Top positive review
20 people found this helpful
The replacement unit worked after the first was DOA
on June 12, 2014
06/12/14 (Original 1 star review): We purchased this printer to handle our small office printing needs however when the unit arrived (today), the unit was dead on arrival: the unit would not power on. I followed the online manual's troubleshooting guide (plugging the power cord into a known good power socket; unplugging the unit for 20 minutes and trying again, etc) to no avail. The printer showed no signs of life. (For what it's worth, I'm an IT tech so my technical level for computer and computer related peripherals is rather high; so the chances of this being an issue on my end are slim). To say I'm disappointed is an understatement. I will update my review once I've finished talking to Brother support though I suspect I'll need to contact Amazon to return this unit and get another. (Edited for small grammatical errors)
06/13/14: I contacted Brother support yesterday and while they were nice and attempted to be helpful, they were unable to resolve the situation. I should receive my replacement printer from Amazon tomorrow (love that Amazon service!) and will hopefully have better luck with the second unit.
6/14/14: Replacement unit arrived today and (good news!) it worked out of the box! Yay! Setup was easy and straightforward and I was able to connect it to our wireless router's WiFi without needing to connect it via ethernet or usb first (which was very nice). I've printed a few test pages which came out beautifully and quickly however the main test won't be until the end of the month when we have a 2,000 page run to make (made up of multiple pdf print jobs). I'll report back sometime after that to give my impressions thus far. For now, I'm changing my rating from 1 star to 4 stars (I feel the unit has to lose a star for the first one being DOA) but will modify the rating if my future tests warrant it.
7/16/14: After using this printer for over a month now, we're very happy with almost all aspects of this printer. We were printing multiple 25-80 page pdfs made up primarily of full color pages. The standard sized toner cartridges (that come with the printer) lasted approximately 1,000 pages which is pretty remarkable given how many full sized, full color images we were printing. We've used multiple types of copy and laser printer paper (20 - 28lbs) with no problems over about 2,000 +/- pages. The only negatives so far are relatively minor: the printer is rather loud when using the built in duplexer (double sided printing); the first time I used it I actually thought something was breaking! The only other negative I've run across is when printing the large .pdfs with multiple, full color, full page images, the printing starts to bog down and pause between sets of pages. I'm not 100% sure if this is due to the printer or my network but I think it's a limitation of the 128MBs of RAM the printer comes with. Luckily that can be upgraded so I'll probably end up doing that in the future.