Customer Review

30 of 39 people found the following review helpful
1.0 out of 5 stars Poor Quality without Service or Integrity, January 25, 2011
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This review is from: Invicta Men's 6620 II Collection Stainless Steel Watch (Watch)
Although the watch was great for the first week it was very short lived. The dial is simply glued on to the face plate so it fell off after a few days. In another few days the minute hand fell of the post rendering the watch worthless. Although I am fairly active and wore the watch continuously it wasn't abused, the construction is simply of poor quality. Worse then the quality of the product however is the quality of the customer service. After being assured that the watch would be fixed without cost, I received several calls for money. After once again agreeing to fix the watch Invicta simply lied and sent it back in the mail... untouched. Honestly I have never been more disappointed in a company's quality, integrity, or customer service. I wouldn't recommend Invicta watches to anyone.
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Comments

Tracked by 3 customers

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Showing 1-4 of 4 posts in this discussion
Initial post: Mar 20, 2011 10:47:12 AM PDT
Last edited by the author on Mar 20, 2011 10:48:15 AM PDT
M. Hsu says:
I have to second this experience with my watch. I was given this watch as a Christmas (2010) present. It has been sitting in it's box for the past 3 months while I've been getting around to purchasing the tool to remove the extra links in the watch band. I finally received the watch sizing tool earlier this week, but I noticed after resizing my watch band, that the hand for the day-of-week dial was gone. After rocking the watch back and forth, I realized the hand had completely fallen off and was moving around loose in the watch; I have yet to even wear the watch! I mean my watch is still covered with the protective plastic films (to give you an idea how little use this watch has seen). I have yet to interact with Invicta's customer service department, but given the above review, I'm very skeptical. For one, according to their website, the site is demanding $28 (!) to ship the watch BACK to you after warranty service. I just checked on UPS and FedEx's website - for $28, I can ship a 15 pound bowling ball insured for $300. I'm hoping my experience with their customer service won't be as bad as F. Roney's review.

In reply to an earlier post on Dec 29, 2011 6:28:04 PM PST
Hello Mr. Hsu,
Am I mistaken or does not Invicta offer a two year warranty with an option to extend that warranty to five years at no cost?

Thanks for your help?
Antonio

In reply to an earlier post on Mar 11, 2012 6:01:21 PM PDT
W. Piper says:
The $28 fee is for those with a warranty believe it or not. If you don't have a warranty, you must pay more.

In reply to an earlier post on Mar 11, 2012 9:31:03 PM PDT
You are correct. The 28$ is to cover their shipping and handling charges. However, for servicing, (cleaning or replacing parts) there is no charge. Thanks for your info.
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