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Customer Review

26 of 27 people found the following review helpful
2.0 out of 5 stars Be Aware, January 30, 2010
This review is from: QuickBooks Premier 2010 [OLD VERSION] (CD-ROM)
Yes it is a great piece of software BUT their support policy is an added cost. NO SUPPORT is included with the purchase. Be very aware, Quickbooks has CHANGED their support policy. I have been a quickbooks users for many years. In the last version I purchased they allowed 1 free month of customer support. I was expanding our use of Quickbooks and knew I would have questions so I purchased the new version thinking I would have the same 1 month. NO WAY. They now require you first to supply your request online, get a case number, then call in only to be told they will not answer any support questions unless you purchase theiur $79.00 support plan for 1 month or they have even more expensive versions. If I had known this I would have stayed with our 2008 version of Quckbooks and just purchased the $79. Now I'm out the $237 and still will have to pay the $79.00
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Showing 1-1 of 1 posts in this discussion
Initial post: Jun 16, 2010 8:41:07 AM PDT
All this talk about paying for support. You don't even mention that they have a totally free Intuit forum that I've had a lot of questions answered by Intuit themselves as well as other users of the software.
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