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Customer Review

379 of 398 people found the following review helpful
1.0 out of 5 stars *** Died after 4 months ***, February 15, 2013
Verified Purchase(What's this?)
This review is from: Sony DVPSR510H DVD Player (Upscaling) (Electronics)
it's a great idea... nice and small... died after four months. i tried to save some money. i guess it was too cheaply made.

Feb 19
Sent unit to Sony so they could repair it or replace it because it failed under warranty.

March 6
Sony calls: they want me to pay $30 labor so they can send me a refurbished unit!

March 8
Sony: Please fax us your receipt.
Me: I included it in the box.
Sony: We didn't find it.
Me: faxed receipt to Sony.

March 18
Received unit from Sony. But it doesn't work. So I called Customer Service again.

Sony: Yes the unit was returned unrepaired. We did receive your faxed receipt. But we returned the unit anyway. But if you send it to us again, we'll send you a refurbished unit...
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Comments


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Showing 1-9 of 9 posts in this discussion
Initial post: Aug 26, 2013 1:26:06 AM PDT
OldAmazonian says:
Thanks for the straight dope. They've done well in the distant past, but Sony is now on our crap list.

Posted on Dec 18, 2013 3:24:56 PM PST
Bebop says:
Thanks for the review. I won't waste my time with this then, maybe not their earbuds either. Maybe a Sanny or Panny instead. There's no excuse for bad customer such as you mention.

Posted on Jan 4, 2014 6:18:19 PM PST
Lychee says:
Wow, wow, wow.
Thank you for sparing me. Sony is off my list for my new DVD purchase.

In reply to an earlier post on Jul 6, 2014 8:57:22 AM PDT
michael hill says:
I suspect I am not shopping with Sony again until they work on their policies. Thankyou for the sequence of communications. Hope Sony checks in on their integrity factor soon...

Posted on Aug 24, 2014 9:04:21 AM PDT
Woodie says:
Wow.That is horrible customer service. Esp the part about them sending you back a broken unit.

Posted on Feb 9, 2015 3:38:03 PM PST
CME says:
i thought about buying this unit NOT NOW

Posted on Apr 22, 2015 10:29:26 AM PDT
R. T. Watson says:
Sony has made a BIG mistake.

Posted on Jun 6, 2015 7:22:06 PM PDT
Maureen M says:
Sorry for your trouble, but I gotta admit I did chuckle some

Posted on Jun 12, 2015 11:37:04 AM PDT
pmyankee says:
I thought Sony was a better company than this. Thanks for opening my eyes. I guess I'll be buying bother brand.
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