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Customer Review

11 of 15 people found the following review helpful
2.0 out of 5 stars Definitely not Levana's best, January 16, 2013
This review is from: Levana 32000 Lila 2.4-Inch Digital Video Baby Monitor with Talk to Baby Intercom (White) (Baby Product)
Vine Customer Review of Free Product (What's this?)
This is the second Levana video baby monitor I've owned. The other, the BABYVIEW20, is pretty decent. This one is the opposite. The best thing I can say about it is that it handles interference well and has a nice receiver unit.

We use a sound machine to provide white noise for our kids. This monitor has a sound threshold so that it will be silent until there is sound. Unfortunately, the white noise sets off the threshold so it's always pumping out the white noise, which wouldn't be so bad if the lowest volume setting on the monitor wasn't so darn loud. The thing doesn't resample the baseline ambient sound, so the white noise always ticks off the mechanism. It's super annoying, and strange since the BABYVIEW20, an older product from Levana, *does* resample the baseline.

Next up is the horrendous base station that is permanently fixed to the camera. It is NOT omni-directional at all. When you turn the camera on the base, the angle moves up and down in a continuous wave. THAT's how you adjust the angle of view... ya. The peaks and valleys of the wave are not large enough to provide necessary versatility. The base oddly has a slot for a screw to mount it to a wall. However, you would have to mount the camera directly over your child's bed, which might be OK if the power cable wasn't so short. On top of that, the camera easily twists in the base, which throws off the angle. I found myself readjusting the camera every night, which is a frustrating process altogether.

The receiver unit does actually have one advanced feature. You can pair multiple cameras to it (up to 4 I think) and cycle through them. The main selling point of the camera, the invisible infra-red LEDs, is actually true. I guess some kids get scared of the red ring on other cameras? I don't know, but this one doesn't have that ring at night. However, my camera strangely sent a foggy night time image after only a day of use. I tried cleaning the front with lens cleaner, and it helped a little bit, but was still foggy.

I really cannot recommend this product.
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Showing 1-2 of 2 posts in this discussion
Initial post: Feb 20, 2013 10:55:36 AM PST
Hello Eric,

Thank you for your review of the Lila. We appreciate your feedback and it will be taken into consideration for this product and future product designs. The minimum volume on the monitor should be low with an option to mute it as well. If your unit is overly loud on the low settings then we can discuss setting your unit up for warranty exchange. Please do not hesitate to contact us regarding these issues as we would appreciate an opportunity to troubleshoot the product and ensure your unit is replaced if necessary.

CWD Customer Support

In reply to an earlier post on Feb 20, 2013 11:58:33 AM PST
Trent Steele says:
I appreciate your interest, but we opted to use the BABYVIEW20 instead. It's just a much better unit all around. I'm also not sure that a warranty replacement would address the issue. It doesn't seem like the product is defective. It just seems flawed.
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