Your Garage botysf16 Amazon Fashion Learn more nav_sap_plcc_ascpsc Melvins Explore Premium Audio Fire TV Stick Subscribe & Save Patriotic Picks Shop-by-Room Amazon Cash Back Offer AnnedroidsS3 AnnedroidsS3 AnnedroidsS3  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Introducing new colors All-New Kindle Oasis AutoRip in CDs & Vinyl Best Camping & Hiking Gear in Outdoors
Customer Review

194 of 208 people found the following review helpful
1.0 out of 5 stars Absolute Garbage - Crippled By Print Count Toner, March 15, 2011
This review is from: Brother HL-5370DW Laser Printer (Office Product)
I print 200 - 400 pages of contracts a day in duplex mode. I have never written a review on Amazon before, but the tech tyranny of this oppressive printer has prompted me to share.

In summation, this printer has been crippled by the Brother company's greed. This printer forces you to exchange toner cartridges at a specific page print count rather than based on actual toner level. This forces you to purchase a new toner even when your current toner is printing with perfect quality. I have been forced by the printer to change the toner every two weeks. This is $150 per month for small business usage. $1800 a year in toner is absurd for any printer. If I was running out of toner I would be OK with this, because I would know that I had received what I had paid for. With this printer, its arbitrarily imposed page count guarantees a customer screwing. Brother probably disagrees, but they built the thing, so I'll leave it to you to decide.

The cartridges have an internal mechanism that releases when input into the printer. The mechanism is activated the first time the toner is inserted, guaranteeing replacement of any toner that is removed to be refilled or even shaken.

The printer also uses an internal laser to measure toner level inside the cartridge through two small reflective pieces built into each cartridge. If the toner is low the printer stops until a new cartridge is inserted. Since this happens based on a page count in the printer's memory printing will stop during the middle of a print job rather than gradually degrade in quality, which is the typical indicating a cartridge needs to be replaced. What this means for real life application is....stop your work and go get a brand new ($75) Brother toner cartridge, then finish your print.

To add insult to injury, about half of the time you install a new official Brother toner, the printer will still not unlock itself and you must call technical support to get the reset sequence. This is a minimum 30 min phone call.

Brother has spent more time and energy into designing systems to make you purchase their toner than they have into building a quality printer. This printer may work if you print less than 3k pages a year. For everyone else or a small business is is a completely worthless money pit.

As I could not find it anywhere online, I am posting the Brother printer toner reset sequence here. While it won't save you from a crippled printer, it may help current owners avoid the dreaded tech support phone call.

Brother Toner Reset Sequence
HL-5370DW Model

1.With Printer off open the front door
2.Hold the Status & Go button as you turn the printer on.
3.All lights will turn on. Keep holding until status goes off.
4.Press the GO button 2x.
5.The Paper, Drum & Toner light will come on
6.Press GO 6x
7.Status light will turn red
8.Close the front.

Brother Factory Reset Sequence

1.Turn Printer off
2.Hold Status & Go button as you turn the printer on.
3.All lights will turn on. Keep holding until status light goes off.
4.Press GO button 10x
5.Printer will reset.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
  [Cancel]

Comments

Track comments by e-mail
Tracked by 6 customers

Sort: Oldest first | Newest first
Showing 1-10 of 28 posts in this discussion
Initial post: Jun 4, 2011 9:33:31 AM PDT
Roy Boy says:
I have the little brother (HL 2170) of this printer and picked up this work-around from another reviewer. Cover both of the holes on the sides of the toner cartridge with electrical tape and the laser will see the cartridge as full. This way you keep printing until the cartridge actually does run out of toner. I don't know if this will work on your model, but it's worth a try.

Posted on Jun 4, 2011 9:33:59 AM PDT
Roy Boy says:
I have the little brother (HL 2170) of this printer and picked up this work-around from another reviewer. Cover both of the holes on the sides of the toner cartridge with electrical tape and the laser will see the cartridge as full. This way you keep printing until the cartridge actually does run out of toner. I don't know if this will work on your model, but it's worth a try.

Posted on Jun 30, 2011 3:06:07 PM PDT
Ananda Q says:
This sequence was very helpful, but it made me a little confused. My printer has 2 buttons: Go and Print Cancel (which isn't used here). The Status is just a light, not a button. Using the original sequence as a guide, here's how I got it to work:

1. With Printer off open the toner door
2. Hold the Go button as you turn the printer on.
3. All lights will turn on. Keep holding Go until status light goes off.
4. Press the Go button 2x.
5. The Paper, Drum & Toner light will come on
6. Press Go 6x
7. Status light will turn red
8. Close the front.

Thank you so much for putting me on the right path!

Posted on Aug 7, 2011 5:38:18 PM PDT
Super T says:
Thanks, for the info. I applied this from a post on another Brother printer and it worked.
Turn off the printer, open the cover, pressed and hold the 'Job Cancel' button when you turn it on. The printer lights began flashing and I let go when they stopped. Worked like a charm!

Posted on Aug 21, 2011 11:45:16 AM PDT
Last edited by the author on Aug 21, 2011 11:46:58 AM PDT
SLOGoing says:
This review is an absolute life saver.

I had just replaced my toner cartridge after refilling the toner and knew it was full, but the "replace toner" light just would not go off. I tried everything and was just about to go spend a small fortune for a new Brother toner cartridge when I happened on this review. After spending hours reading other methods people used to correct or reset their Brother Laser Printer, this method actually worked.

The method described here for resetting my 5370dw is the ONLY one I found that actually worked. Thank you SOOO MUCH for writing this up for everyone!

Posted on Sep 6, 2011 9:39:44 PM PDT
Sam Clemens says:
Put a sticker over the clear plastic toner window. Works like a charm.

Posted on Sep 16, 2011 9:07:59 AM PDT
Last edited by the author on Sep 16, 2011 9:09:15 AM PDT
mrrisley says:
I can confirm the prior comments. I have an HL-5370DW, and my toner light had been coming on for 4-5 days when printing before it finally refused to print. I looked around and discovered that Brother has built in various you-must-buy-new-toner mechanisms into its printers. To defeat them:

1. Open the door, and remove the toner from its carriage. Apply electrical tape/a sticker/something dark and sticky to the clear plastic windows on BOTH sides of the toner cartridge. Replace toner in carriage.

2. Run the toner reset sequence (taken from Ananda Q)
2.1. With Printer off open the toner door
2.2. Hold the Go button as you turn the printer on.
2.3. All lights will turn on. Keep holding Go until status light goes off.
2.4. Press the Go button 2x.
2.5. The Paper, Drum & Toner light will come on
2.6. Press Go 6x
2.7. Status light will turn red
2.8. Close the front.

Worked like a charm.

In reply to an earlier post on Dec 10, 2011 10:16:14 AM PST
This procedure killed the Toner light on my HL-5370DW! Thank you sooooo much!

Posted on Jan 4, 2012 11:38:00 AM PST
theprofessor says:
Wow. Great review, written by someone who (unfortunately) has become an expert on this machine. I was set on buying the product, but I will reconsider.

Posted on Jan 9, 2012 5:30:25 PM PST
E. Goldberg says:
Thank you!!!
‹ Previous 1 2 3 Next ›

Review Details

Item

Reviewer


Location: Everywhere is everywhere

Top Reviewer Ranking: 604,723