109 of 127 people found the following review helpful
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This review is from: US Traveler New Yorker 4 Piece Luggage Set Expandable (Apparel)
As an Amazon prime member, I was impressed with the efficient manner in which I received my luggage set. Additionally, the price for this set was more than reasonable. However, being a new luggage set, it is simply inexcusable for one of my pieces of luggage to completely fall apart on a flight from Oklahoma City to West Palm Beach. I understand that checked-in baggage endures abuse from airline staff. But, this was NEW and arrived to West Palm Beach with a large rip down the seamline. All my belongings were exposed and thankfully nothing fell out. Upon further inspection, the seamline to many parts of the bag were coming undone. It will be an absolute inconvenience ensuring my bag arrives back home safely. Despite the warranty, I highly doubt I will ever do business with this company again. Do yourself a favor and think twice before purchasing this set!
Tracked by 2 customers
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Showing 1-5 of 5 posts in this discussion
Initial post: Nov 10, 2012 1:17:49 PM PST
Janeen P. Smith says:
I'm very concerned now that I've read your comment. My husband and I are opening up a luggage store, and is currently looking to purchase good quality luggage for our inventory. Wow, reading this comment has us on edge and hesitant about ordering from this company.
Posted on Jul 15, 2013 6:24:41 AM PDT
m vaz mar says:
Thank you for your comments. I will look at buying something else.
Posted on Aug 26, 2013 5:18:05 PM PDT
Last edited by the author on Aug 26, 2013 5:20:15 PM PDT
Dallan Maas says:
I wish I would have read your review. I bought this set for my son. We also checked it on a flight from Austin to Baltimore, only to pick it up at baggage claim with the handle broke off and his clothes coming out the broken zipper. This is the second time he used the set since he got it for Christmas. I have left messages at their warranty office. If they do the right thing and send us a new piece, I will let you all know. Other luggage pieces from a different manufacturer have lasted us over 10 yrs before anything like this happened!
Posted on Mar 28, 2014 5:26:09 PM PDT
I wish I had seen this review before I purchased this luggage set. I bought it specifically to travel from Charlotte, NC, to St. Croix, USVI. It arrived in St. Croix with a zipper pull completely broken off. The smallest carry on bag, that you can carry over your shoulder, ripped at the seam, and I never even placed it in an overhead bin. I sent the set back. What a waste of money.
Posted on Jun 1, 2014 4:46:30 AM PDT
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