Customer Review

29 of 39 people found the following review helpful
2.0 out of 5 stars Seeds not very fertile..., May 10, 2012
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I tried out 7 different types of seeds that came with this kit. Roughly 50% of the seeds were fertile & germinated. The other 50% did not germinate.
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Comments

Tracked by 3 customers

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Showing 1-10 of 10 posts in this discussion
Initial post: May 11, 2012 5:24:01 AM PDT
Our seeds undergo lab testing every 3 months for germination (more often than required by law) and always test very high. We simply do not accept seed with a low germination rate. Please contact us right away so we can troubleshoot the problem and send you out some extra packets to try. There are so many variables that go into getting a plant to grow, sometimes changing a couple small factors can increase results significantly. We stand behind our product and have no problem providing as much follow up support as is needed to get you to where you need to be!

In reply to an earlier post on Aug 9, 2012 6:00:58 PM PDT
You have such great confidence in your product! Its great that you follow up with customer reviews and you were willing to make good of this reviewers situation. That in itself just sealed the deal.. I had better get this seed vault ;)

In reply to an earlier post on Aug 9, 2012 6:05:13 PM PDT
We have great confidence in our product, as we have purchased each of our major competitor's products just to evaluate and have found there is no comparison! We appreciate very much the business and support, and even as we continue to grow by leaps and bounds we will never lose the personal aspect to our customer care! Even if it means replying to comments posted at 9PM at night :)

In reply to an earlier post on Sep 4, 2012 4:29:58 PM PDT
BUCKT31 says:
Thanks for your reply. However, I've been home gardening for several years & have a very good understand of how to properly germinate/sow seeds. It's not very complicated at all. Does your lab test use 2,3,5-triphenyltetrazolium chloride to test for hydrogenase enzyme activity?

In reply to an earlier post on Sep 4, 2012 5:16:57 PM PDT
Last edited by the author on Sep 4, 2012 5:19:18 PM PDT
I'm not a lab tech so I'm not entirely sure what approved federal guidelines they are using as far as their certification on germination test rates. I can tell you that our company sells an average of 3,400 packets of seed each and every day. That's a daily count, which means we sell more than 12 million packets of heirloom seeds each and every year!

With this much of our seed in circulation, we would know if we had poorly germinating seed. Instead we get daily emails praising our high germination rates, pictures of produce and gardens our customers have grown with our seed, and rave reviews all over the internet.

Isolated incidents such as this where someone reports less than favorable germination rates can always be tracked down to an environmental factor. Soil pH, germination temperature, unexpected frost, etc.

I do not question your experience or expertise in the slightest, but my original offer of reaching out to us to let us assist still stands. You've received our products so you have our contact information, and we're here seven days a week to take your call. We appreciate all customer feedback, but ultimately we want the same thing that you want - which is positive results in your garden. We can only accomplish this if we work together to figure out what caused your 50% germination when our lab tests show above 85% and most customers report 95% or higher.

We look forward to hearing from you!

In reply to an earlier post on Sep 27, 2012 10:24:28 PM PDT
EgusHdus says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Sep 27, 2012 10:26:57 PM PDT
Last edited by the author on Sep 27, 2012 10:28:02 PM PDT
EgusHdus says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 27, 2012 10:31:28 PM PDT
wow, you really need to take some aspirin... of course they buy seeds and then package them.. do you think they grow them !!!!

In reply to an earlier post on Apr 27, 2013 4:28:02 PM PDT
Sharon M. says:
My thoughts exactly. Better to buy from a company that grows its' own seed like Johnny Seeds or Fedco.
This product is marketed towards not so much homesteader types but I'm building a bomb shelter type of gardener.

In reply to an earlier post on Aug 13, 2013 10:39:09 AM PDT
SassyArtist says:
??? They are selling over 12 million seed packets a year and you think the person answering these posts is the same one who would do the lab testing??? LOL! Brilliant!
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