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Customer Review

22 of 34 people found the following review helpful
1.0 out of 5 stars Going back to HP, August 1, 2014
Verified Purchase(What's this?)
This review is from: ASUS D550CA-RS31 Laptop Intel Core i3 3217U (1.80GHz) 6GB Memory 500GB HDD Intel HD Graphics 4000 15.6-inch Windows 8 64-bit (Personal Computers)
Getting ready to ship this thing back to Amazon. After multiple attempts to update Windows 8 and getting the same error "Failure configuring Windows updates. Reverting changes. Do not turn off your computer", I'm done with ASUS. Search that error and you'll see multiple posts from people that have purchased this laptop that are having the same problem. I have spent 2 days trying every option described on the internet and have been unable to update it with the latest Windows 8 updates.
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Tracked by 2 customers

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Showing 1-10 of 10 posts in this discussion
Initial post: Aug 15, 2014 7:30:18 PM PDT
Laura Kelly says:
To be fair, that's not a fault of this computer - it's an issue with Windows 8 as a whole. Personally I got that error on a different computer, and then I attempted the updates again by doing only half at a time. No problem that way.

In reply to an earlier post on Aug 18, 2014 8:48:47 AM PDT
Last edited by the author on Aug 18, 2014 8:51:26 AM PDT
Scott A. B says:
I had to run the updates four times in order for them all to take, finally they all took and I was able to upgrade to 8.1. pretty sure this is a windows issues. Be patient, keep updating, it will work itself out.

Posted on Aug 18, 2014 5:34:58 PM PDT
ASUS Support says:
Dear Mr. Theodore L Thomasson,

I apologize for the inconvenience this may have caused you. Unable to upgrade to WINOWS 8.1 is an issue with Microsoft upgrade implementation. Please visit the Microsoft website to download and install the patch. If you need further assistance, please email me at and write down service# N140830183 on the subject line.

Thank you for choosing an ASUS product.


ASUS Customer Loyalty

Posted on Aug 19, 2014 8:00:25 PM PDT
I encountered the same issue with my ThinkPad. I tried all the stuff online from Microsoft, but the only thing that resolved the issue was reinstalling Windows 8. Non of the updates would install and Lenovo doesn't offer recovery disk so I had to make one on a ssd. After getting Windows 8 reinstalled the first I did was upgrade to Windows 8.1 and I haven't' had the problem since.

Posted on Sep 2, 2014 8:30:45 PM PDT
J. Bark says:
I bought two of these for resale. One of them had this issue. I did the updates over a wired connection instead of wireless and they worked fine. The second one I didn't even try the updates over wifi and it worked fine. Bottom line.. don't give the computer a bad rating because of the windows updates. You should never try to do more than 30 or so updates over wifi with any windows OS.

Posted on Oct 21, 2014 5:11:26 AM PDT
It seems that most of the low ratings are related to unsuccessfully updating from Windows 8 to Windows 8.1. A couple/few things to be aware of when executing the update process.

1. Install all the Windows 8 patches via Windows Update.
2. Once all the Windows 8 patches are installed, then upgrade to Windows 8.1 from the Windows Store.
3. Then install all the Windows 8.1 Windows patches via Windows Update in the control panel.
4. Finally install Update 1 to Windows 8.1 via Windows Update in the control panel.
5. After Windows 8.1 - "Update 1" is installed, all the remaining patches can be installed via Windows Update.

In summary the process is:
- Install patches for Windows 8
- Update to 8.1 (via Windows Store)
- Install patches for Windows 8.1 (via Windows Update)
- Update Windows 8.1 to "Windows 8.1 - Update 1" (via Windows Update)
- Install patches for "Windows 8.1 - Update 1" (via Windows Update)

Some of these updates are huge. If you have a slow internet connection (e.g. DSL), it's going to take a while (hours) to get the data loaded to your machine. *Then* the installs for the large data updates take a long time to install (more than an hour(s) depending on your processor, drive speeds etc.). In my experience, Asus, by and large, pays attention to quality control and offers good products. Likewise, Microsoft Windows 8.1 is a dynamite Operating System. That being said, the process for updating from Windows 8 to Windows 8.1 leaves a lot to be desired for the average consumer - additionally, the process differs from what you may have been used to with previous versions of Windows. Nonetheless, if you're aware the issues, the discount offered for machines preloaded with Windows 8 may be an easy way for some consumers to realize a decent savings for a Windows 8 machine.

Posted on Dec 10, 2014 7:23:15 PM PST
[Deleted by Amazon on Dec 11, 2014 1:09:34 AM PST]

Posted on Mar 12, 2015 7:03:27 PM PDT
crasagam says:
This is a Windows 8 update error, not a product failure. A fresh install of Windows 8.1 will fix the issue.

Posted on Mar 22, 2015 6:03:05 AM PDT
Last edited by the author on Mar 22, 2015 6:07:59 AM PDT
M_Bush says:
Quite often I run into the update problem and to my amazement there is a simple fix.
Right click on the C:\ drive and go to properties and tools or search for Disk Cleanup
and use this utility to clean out windows update,and then you can do the update.
I like to keep it simple.

In reply to an earlier post on Mar 22, 2015 6:09:42 AM PDT
[Deleted by the author on Mar 22, 2015 6:10:38 AM PDT]
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