Customer Review

151 of 188 people found the following review helpful
2.0 out of 5 stars No open sourced support is a deal breaker, April 16, 2014
By 
I bought the product taking for granted that linksys would not be touting openWRT support if there wasn't in fact openWRT support. How wrong was I. Here are my initial thoughts on the router:

Pros: Best build quality of a consumer router I've ever seen. Router sports a large passive heat sink with an active fan. The fan I presume only activates under load as it appears to be off during normal operation and the unit silent. The hardware specs are fantastic with a 1.2Ghz dual core arm CPU. The design itself is really a great reboot on the WRT54G classic.

Cons: Classic case of Linksys over promising and under delivering. There is no openWRT support or support for any other open-source firmware project despite the company touting this as a major feature over their cheaper AC1900 offering. The support rep also tells me that flashing openWRT will void your hardware warranty which makes little sense for a product that is "designed" to be used with open firmware. Linksys has a developer API that is closed to the public. Company's can develop apps (for their standard firmware) by applying through the linksys developer page. Right now there are only two apps (on the play store) available that allow you to control basic router functionality. This could have a been a great opportunity (albeit missed) to allow users to stick with the base firmware and augment functionality through downloadable apps made possible through an open API. The base firmware is incredibly basic and fails to take advantage of the hardware in any meaningful way. Lack of VPN support is my biggest gripe. Their base web UI keeps crashing despite being upgraded to the latest Linksys firmware. This locks you out both through their mobile phone app as well as through a direct Ethernet connection to the router requiring reboots. Buying this router right now is the equivalent to owning a Ferrari without wheels.

Other thoughts: Wait until open-source support actually materializes for this router and then pick it up for presumably less money.
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Comments

Tracked by 5 customers

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Showing 1-10 of 28 posts in this discussion
Initial post: Apr 16, 2014 5:16:45 PM PDT
Vivi says:
So did you return it?

Posted on Apr 17, 2014 12:15:51 PM PDT
Last edited by the author on Apr 17, 2014 2:37:10 PM PDT
Hi Mat,

Hopefully we can clear up some of your concerns.

Flashing your WRT1900AC will NOT void your warranty. We are making sure our support staff are clear on this. Thanks for letting us know that you were given bad information.

OpenWRT firmware is coming but is not being developed by Linksys. We are working with the OpenWRT team to give them whatever support they need for their release. We do not have any time frame for OpenWRT to release firmware for the WRT1900AC but it is in progress and will be available at some point in the near future. We suspect that they will announce it as soon as it is available.

About the web UI crashing issue, please email us your case number from support and link to this review at LinksysCares@linksys.com so we can further investigate.

Thanks,

Linksys Support
http://support.linksys.com

In reply to an earlier post on Apr 17, 2014 9:19:43 PM PDT
Fazzy says:
We Bought 4 Router the main reason was to connect our 4TB USB3 External HD (Seagate Backup Plus 4TB USB 3.0 Desktop External Hard Drive STDT4000100) none of them were support by this Router I really don't to return them but finally when I called Linksys support they told me 4Tb will never work with this router end up returning them. I bought them from BestBuy .. really upset ..

Linksys History shows when it comes to the firmware upgrade it deliver too late and with my Issue I don't see any hopes nothing.

Posted on Apr 17, 2014 9:22:20 PM PDT
Fazzy says:
4Tb External HD are not supported by these Routers :( Linksys WRT1900AC Wireless AC Dual Band Router AC1900 PreOrder (Latest Model)

In reply to an earlier post on Apr 18, 2014 7:16:21 AM PDT
Ray says:
Are the drivers going to be open source?

In reply to an earlier post on Apr 18, 2014 7:17:57 AM PDT
Ray says:
When is this going to be available on amazon? ;)

Posted on Apr 18, 2014 9:02:01 AM PDT
[Deleted by the author on Apr 18, 2014 9:02:27 AM PDT]

In reply to an earlier post on Apr 18, 2014 10:17:26 PM PDT
施康成 says:
There is a great deal of confusion regarding your 'working with the OpenWRT team'. Perhaps the expectation is that if you are working with someone you will do your portion of the work?

I would strongly advise anyone interested to follow these mailing list threads. And of course not to purchase any such units from Linksys/Belkin until a resolution is reached (so you can at least know what you are getting).

https://lists.openwrt.org/pipermail/openwrt-devel/2014-April/024837.html
https://lists.openwrt.org/pipermail/openwrt-devel/2014-January/023354.html

Posted on Apr 23, 2014 12:17:23 AM PDT
Last edited by the author on Apr 23, 2014 12:18:30 AM PDT
Effectively they're telling you that if you want to use OpenWRT, then expect to pay $400 for what is essentially just a SOHO grade 5 port layer 3 switch.

That's just sad. I think I spent less than that when I built my NAS, which can do everything this does, plus a lot more.

Why does this device make me think of Hodor from Game of Thrones?

In reply to an earlier post on Apr 23, 2014 12:21:49 AM PDT
Last edited by the author on Apr 23, 2014 12:23:23 AM PDT
Jed says:
Except it's not just "essentially" a switch...
It's in the same price realm as other enthusiast routers/kitchen-sinks, price will need to settle to get closer though.

N.B.
For folks willing to do some digging the F/OSS side of things is starting to look up, before it was looking like a joke.
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