Customer Review

44 of 46 people found the following review helpful
5.0 out of 5 stars Must buy for anyone looking to grow and succeed in the Internet, October 15, 2009
This review is from: Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity (Paperback)
As with most books, I started by taking a look at a few sample pages of the book before getting deep into it. My first data point was page 248: where Avinash describes elegantly a case study on measuring offline applications using Google Analytics. Exquisite. Than, on page 279 he shows how to analyze video influence on revenues. Amazing.

After leafing through the book for a while I went back to the beginning and I really enjoyed the way Avinahs Kaushik links the content; bringing basic and important concepts and very advanced techniques side by side. The book has a friendly tone, i.e., it feels like walking down the street and talking to a friend. Avinash knows when to soothe the reader and let him know that this might be frustrating or difficult, he does not pretend to give all the answers.

A central theme on Avinash philosophy also in his previous book (Web Analytics: An Hour a Day) is that people will bring change, not tools. So, even though he proposes several techniques for choosing vendors, he puts in in its place: if you don't have people, you better look for them, no tool will help you. For every $100 you have, you should invest $90 on people and $10 on tools.

This book describes a holistic approach of the Web Analytics field which he defines as "the analysis of qualitative and quantitative data from your website and the competition, to drive a continual improvement of the online experience that your customers, and potential customers have, which translates into your desired outcomes (online and offline)."

The book treats all the aspects that need to be understood in order to have a successful web strategy: clickstream data, testing, Voice of Customer, social, mobile, video, you name it. In addition, you will learn about planning and growing a web analytics career, so if you are serious about your career, this book is for you.

Concluding, 'Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity' is a landmark on the Web Analytics field and a must buy for anyone looking to grow and succeed in the Internet.
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Location: Israel

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