Customer Review

14 of 18 people found the following review helpful
4.0 out of 5 stars Doesnt work and will take weeks to replace., May 11, 2013
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This review is from: Logitech G19s Gaming Keyboard with Color Game Panel Screen (Personal Computers)
Got it in 2 days amazon always awesome.
read directions, downloaded software since it had no disc. used the pictographs provided to guess how to hook it up.
ran software used usb in motherboard and attached power cord.
Logitech software does not see keyboard, the keyboard video screen blinks white light at me, good thing I'm not epileptic.
spent 4 hours loading unloading re-downloading tried everything i could think of.
called Logitech, first tech bails on me after 20 minutes, second one spends 1 hour 20 minutes and yes it does not work.
sent them the receipt now i have to wait for a return packing slip, they say when they get the keyboard back( one week or more?)
it will then take 7-10 I'm assuming working days to process it and then send me another new keyboard.
It was obviously not working at the factory with the wildly flashing screen, yet they send it out for some poor sucker (me) to buy and then from the goodness of their hearts I will receive another chance to get one that works in a month, maybe.
Seriously it was new and i have to wait a month for replacement is just bad customer service.

**edit** raised stars with the second keyboard that works fine
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Showing 1-5 of 5 posts in this discussion
Initial post: May 12, 2013 5:06:54 AM PDT
Willie says:
Why not exchange it with amazon? The few times I had to do it I had a replacement in a couple of days.

In reply to an earlier post on May 12, 2013 8:30:23 PM PDT
Brilliant idea, I did just that and will have a new keyboard in 2 days.

Posted on May 13, 2013 9:35:22 AM PDT
Vinnie says:
Can you update the review to reflect the new product?

In reply to an earlier post on May 14, 2013 10:45:17 PM PDT
new keyboard works great and looks awesome and the back lit keys look good at night much much brighter than my old G15.
I actually like having the "g"keys in rows of two instead of three like the G15 but i wouldnt mind 5 programmable keys around the right arrow keys instead of the G19s symbol they put there.

In reply to an earlier post on Dec 19, 2013 12:19:53 PM PST
PC Junkie says:
No kidding. Sending it into Logitech was a really, really bad idea. Amazon would have sent you another one the day you talked to them.
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4.0 out of 5 stars (122 customer reviews)
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