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Customer Review

13 of 20 people found the following review helpful
1.0 out of 5 stars Not so great..., February 16, 2011
This review is from: Ray-Ban RB4075 Sunglasses - Polarized (Apparel)
When I first received these glasses, I was pumped! They fit my face great, and seemed to be of nice quality. That is until day 2. The arm of the glasses broke off for no apparent reason. I immediately contacted the warranty division, and they told me to send them in and pay $12.50 (not incl. the cost to ship). That was not an option seeing that I only had the glasses in my possession for 2 days! I then contacted the merchant (not Amazon), and they sent me a brand new pair! Everything was great again. Until several months later when my glasses fell off of my countertop. It was not a substantial fall, maybe 3.5-4 ft. The lens shattered! I sent it in to the warranty division, along with my $12.50, and hoped for the best. I just received a letter stating that it was not due to quality of workmanship and as a courtesy to me, if I pay an additional $20 they will replace my glasses for me. I am so incredibly disappointed with Ray Ban (Luxottica), and their refusal to stand behind their warranty. If, in fact, my glasses did not break due to quality of workmanship, does that mean that they simply manufacture cheap sunglasses? I certainly hope not, but I am beginning to think so. I have a pair of cheap sunglasses from Target that my toddler played with regularly until my Ray Bans broke for the second time. They show no signs of breaking or wear and tear; they have now become my back-up pair. Shouldn't Ray Bans be held to a higher standard than sunglasses from Target???
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Comments

Tracked by 3 customers

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Showing 1-2 of 2 posts in this discussion
Initial post: Apr 16, 2012 3:46:59 PM PDT
meh says:
for they price we pay rb absolutely should stand behind their frames and lenses. i get rb frames for rx polarized lens. this will be my first frame in 7 yrs. i switched to other brands because of rb prices. I'm also considering a cheap chinese rxable frame for backup in case rb fail. good to know how rb handles warranty repairs.

In reply to an earlier post on Mar 19, 2014 4:05:07 PM PDT
JT says:
I've had my raybans since 1990 ish with no problems.
With that, I called RB customer service to help me find a new pair and style as their website is CONFUSING to say the least. Well, after 3 calls to their representatives, they seemed unhelpful and irritated with my questions..So, I'm thinking I should start looking at others..Sorry RB, very disappointed.. :(
http://www.ray-ban.com/usa/
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