216 of 277 people found the following review helpful
Proprietary Software Requirements, Incomplete compatability
, January 18, 2011
This review is from: WD My Book 2TB External Hard Drive Storage USB 3.0 File Backup and Storage (Personal Computers)
I purchased this hard drive expecting it to behave like a typical external hard drive. I wanted to plug it in and see a single drive letter in My Computer.
However, this drive has more "advanced" features that require WD software. The drive presents itself as a CD-ROM drive as well as a hard drive. This virtual CD drive is supposed to contain the drivers to use the advanced features. The hard drive is inaccessible without the WD software. However, Windows 7 x64 is unable to locate the drivers for the virtual CD drive. Therefore the advanced drivers cannot be installed. The drive is unusable on Windows 7 x64. WD does not provide any downloads on the website allowing you to manually install the proprietary software. I contacted support, they told me to wait for an update. They recommended an RMA, even though we both agreed that this was a software, not hardware issue. Even so, if this had worked properly it adds extra bloatware to your computer that is not necessary. I replaced this with an equivalent Seagate. The Seagate behaved exactly as expected, plugin -> drive letter, done.
In summary, this drive requires proprietary software to function. This software does not work on Windows 7 x64 at this date. Get a drive without these requirements and save yourself a headache.
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Mar 10, 2011 10:31:58 AM PST
We appreciate your feedback and apologize for any inconvenience you may have experienced with this product, as this is not the typical experience with the device. These drives can be used as a standard external hard drive without the use of the WD SmartWare software and are Windows 7 64-bit compatible. Based upon the description of the issue you are encountering, your system may be having issues loading the SES device driver. This driver is available as a Windows Optional hardware update directly from Windows or our support site. We do strongly recommend checking to ensure that you are using the latest firmware and software for this drive. This can be found here (http://www.wdc.com/wdproducts/wdsmartwareupdate/Step1.asp?id=wdfMB_Essential&os=win).
If you are not interested in a drive that comes with backup software, you may want to consider our WD Elements drives, as they do not come with any preloaded software whatsoever. Is there anything we can do for you at this time? If so, you may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with that you are responding to an Amazon review so we route you and your information to the correct team members.
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