6 of 7 people found the following review helpful
Good laptop but got a lemon,
Verified Purchase(What's this?)
This review is from: ASUS ROG G55VW 15-Inch Gaming Laptop [OLD VERSION] (Personal Computers)
Received the laptop with a DoA battery or adapter (laptop refuses to hold a charge). So, after getting it I'm having to wait 2 weeks for ASUS's RMA department to fix the problem and send it back.
The bigger and more annoying issue to take into consideration is this laptop required a 180w (19v x 9.5a) adapter which is not a common piece of hardware. I wanted to pick up a spare to see if the adapter was the issue (I'd be willing to pick up another adapter to save myself the time and hassle of shipping it to the RMA facility) but I could find no brick and mortar location that had 180w adapters.
Laptop itself seemed great for the 1.5 hours I was able to use it before the battery lost all power; which is the purpose of the 4 star rating. Just be warned that if you have a problem with the adapter it's not a simple matter to find a replacement (most common high-watt one I could find was 120w).
Tracked by 1 customer
Sort: Oldest first | Newest first
Showing 1-4 of 4 posts in this discussion
Initial post: Nov 13, 2012 4:01:55 AM PST
L. Dongo says:
Couldn't you have just exchanged the laptop for a new one from where you purchased it? Were you within the return/exchange window?
In reply to an earlier post on Nov 13, 2012 5:40:21 AM PST
I purchased the laptop from here, from Adorama Camera, specifically. Their response to the issue was: "this is an issue that will be covered by ASUS's warranty program. Please contact them to get the issue resolved." And linked me their contact info.
In reply to an earlier post on Nov 13, 2012 10:21:48 AM PST
L. Dongo says:
That sounds a bit odd. If you're out of the return/exchange window then I can understand being referred to Asus but if you're still within it then they should be able to at least exchange the laptop. I'd take a look at their return/exchange policy and see if you can press them.
Posted on Dec 7, 2012 5:25:56 AM PST
Daniel Watkins says:
If the AC adapter has a tip size of 2.5" by 5.5" and 18.5V-20V you can just buy a aftermarket AC adapter for an Asus G50VT for about $18, some on a popular auction site with a 3-yr warranty. The adapter would be 120 watts. Just don't game too heavily and it should do fine as a backup adapter. Certainly you could use it indefinitely if you don't do much while the battery is charging or do anything very intensive, but that's not fun I know.
‹ Previous 1 Next ›