61 of 66 people found the following review helpful
Frigidaire will not honor warranty (update) 2-25-2013,
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This review is from: Frigidaire FAD704DUD 70 Pt. Dehumidifier (Misc.)
I've only had this dehumidifier for about a month, and so far, it works OK. Anyone who is thinking about buying a Frigidaire dehumidifier needs to be aware that Frigidaire will not honor their written warranty. The warranty covers the entire unit for a year and the sealed refrigeration system for five years. About a year and a half ago I bought a similar model Frigidaire dehumidifier from Amazon. The unit quit working this spring; it had a locked-up compressor, which is part of the sealed refrigeration system. Upon contacting Frigidaire, I was told that the dehumidifier was a "non-serviceable" unit (this means that they don't attempt to repair them). This is their actual policy even though their written warranty says that they will repair the sealed refrigeration system for a period of five years. They just plain ignore their own warranty. They did offer me a rebate of 50% toward a new unit. This is the only reason that I bought the present dehumidifier. If you are considering buying a dehumidifier or any Frigidaire appliance, I suggest you buy a different brand. I know I will.
(update) The replacement unit I purchased with the 50% rebate failed within a year. Frigidaire did replace it, but now this latest unit has failed just after one year. This makes three Frigidaire dehumidifiers that have had compressor failures within a four year time span. Take my advice and buy something else.
Tracked by 1 customer
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Showing 1-5 of 5 posts in this discussion
Initial post: May 17, 2012 12:58:43 PM PDT
P. Litteer says:
WOW! Fridgidaire just dropped off my list !
In reply to an earlier post on Oct 17, 2012 8:16:46 PM PDT
Tonya Campbell says:
It dropped off my list too!
Posted on Apr 24, 2013 7:27:41 AM PDT
The Source says:
Someone else had this problem with not honoring the warranty and called the BBB in Georgia where the service center is located to complain. Frigidaire offered to buy back his unit at full price and he did not have to ship it back. Keep complaining and you may win.
Posted on May 14, 2013 6:48:35 PM PDT
Last edited by the author on May 14, 2013 6:49:25 PM PDT
K. Wilson says:
i bought this exact unit in august 2011 and it worked flawless until this past month (april 2013). i keep it unplugged during the winter months because it's not needed. started using it last month and it sounds like it's working fine but wont pull out any moisture. i called frigidaire and they emailed me a "buy back letter" to send in with some other information. within 2 weeks, they sent me a check for the full purchase price. i would say that's pretty good customer service....
Posted on Jul 5, 2013 5:29:41 AM PDT
C. Hake says:
Is there any company that has any pride for their product anymore? I had (have) LG dehumidifier that was good for 4 years on a five year warranty. They sent a refurb unit that quit three days after arriving. They were such a PITA to deal with and so frustrating that I dont know if I want to go round again. Thinking of buying something else. want to find quiet one this time.I will stay away from LG for sure just for their service difficulties
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