Customer Review

17 of 20 people found the following review helpful
1.0 out of 5 stars Highly Disappointed with Magellan, March 9, 2012
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This review is from: Magellan RoadMate 9055-LM GPS navigator (Electronics)
First, let me say that Amazon did their best to take care of me. When the 1st Magellan 9055 LM would not work, Amazon replaced it almost immediately. When the Bluetooth Function on the 2nd Magellan did not work, I contacted Magellan directly and ask for help. Their service department responded that the Bluetooth function on the Magellan 9055 LM would not work with my Motorola Phone. Not only would it not work with my Motorola Phone; it would not work with my spouse's phone or my neighbor's phone or any one else who had a Bluetooth enabled phone that I tried. Their customer service department said it was not compatible with these phones either. I ask for a list of phones it would work with and could not get an answer, even after more than one try. I contacted them again and ask how a person was supposed to know if a certain phone would work with their Bluetooth equipped GPS unit. Would a person just have to pay the extra money for this option and take your chances. Again, no answer. I contacted Magellan again and said that at first, I did not believe the poor reviews Magellan has received on customer service; but that I do believe it now. Still no response on this from Magellan.

About the Magellan 9055 LM: I had to receive (2)of the 9055 LM GPS to get one that would work on everything except the Bluetooth. I cannot understand a major company like Magellan having such poor customer service. The upper management of Magellan needs to examine their policies because they are losing customers because of such poor customer service. Something else I do not understand. Why would a company like Magellan make a Bluetooth equipped GPS unit that is not compatible with so many Bluetooth equipped phones. I have 4 other Bluetooth equipped GPS units that are not Magellan and my and my spouse's phone will work with all of them with the exception of the Magellan 9055 LM. In all fairness, I must say the GPS functions of the 2nd Magellan 9055 LM that I received works very well. Only the Bluetooth function, which I need very much, does not work.

Also, please be assured that Amazon responded very timely and with the utmost courtesy in replacing the 1st unit. I did not send the 2nd unit back because I desperately needed it to go into a vehicle used for research purposes. Thank you Amazon.

I was hoping Magellan would offer a solution to the problem of the Bluetooth not working, or at least furnish a list of what phones it would work with. They have failed to do anything to address these issues and for this reason I would not purchase their products at all. If Magellan ever sees fit to address this issue, I would be pleased to write another review; but I am sure this will not take place because it seems they do not care about their products reputation or their customers satisfaction.
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3.2 out of 5 stars (88 customer reviews)
5 star:
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