380 of 393 people found the following review helpful
Fantastic toy, and even better customer service,
= Durability: = Fun: = Educational:
This review is from: Melissa & Doug See & Spell (Toy)
My 3 1/2 year old daughter got this from Santa for Christmas, along with a few other Melissa & Doug sets. We are big fans of this toy company, so far all the sets we have purchased have been durable and well made, my daughter loved her alphabet puzzle with sound from last year, it still works great and looks brand new.
We got around to opening this set today, and she was all excited, and started to spell out several boards at once...then I discovered the problem, there were no letter "e" in the box, or "a"...only one each of the "d" and "o" letters. So being a long time purchaser of their products, called the number listed on the sticker on the back, and immediately was connected with a LIVE human being, no computer nonsense telling me to press 1 then press 2...that alone was amazing, lol...and the woman I spoke with took all the info quickly, and then without any hesitation told me a new set would be out to my daughter today...no asking me to return the defective set, she was quick, efficent, and very pleasant. This one problem with the set would not have turned me off to their toys, but with such quality customer service I am an even bigger fan than ever of this toy company...
Tracked by 2 customers
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Showing 1-4 of 4 posts in this discussion
Initial post: Jan 15, 2011 7:39:23 PM PST
Mary Mac says:
My set also was missing some letters (no N's or O's...but did have 5 C's!). I, too, was impressed with the customer service. And they did send me new letters...exactly one N and one O. I guess I can't complain that the full alphabet isn't there anymore, but only sending one of each letter seemed a little chintzy. Otherwise the product is fine, and my son is enjoying it.
In reply to an earlier post on Jan 11, 2012 2:23:49 PM PST
Roberta Lilienthal says:
They are still selling this without any E's that baffles me. They've known of the problem for 4-5 years and still are selling them without the letter E. That is bad production management. My other issue with their products is no LIDS on these wood box toys.
Posted on Feb 14, 2013 1:00:54 PM PST
Jackie O. says:
I totally agree.. Melissa & Doug's customer service is the best! I had an issue with one of the block puzzles and right away they took care of it. It's such a nice change to deal with a company that stands behind their product. I have a lot of M&D puzzles etc...and certainly will continue to purchase from them.
Posted on Nov 3, 2014 6:52:11 PM PST
I like M & D sets but the difference between b d and P , u and n are very confusing. In addition very limited combination of letters. Why do we need 2 'x' , J , we need more vowels . Someone did not think while putting this together.
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