Customer Review

60 of 67 people found the following review helpful
1.0 out of 5 stars DON'T BUY THIS PRODUCT!, April 29, 2011
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This review is from: Brother MFC-9970CDW Color Laser All-in-One with Wireless Networking and Duplex (Office Product)
I was looking for a multifunction color laser printer with scan, print, fax and fax forward to email. And this Brother product did it all. Since I previously had a Brother printer I was confident in the quality. All things worked (including fax forward to email) just as the product description suggests. However, every thing it prints CURLS. Color or black & white it CURLS. Any kind of paper CURLS. Depending on the weight of the paper, the curl can be 3/4" to 1.5" high on the top and bottom of the page. After calling Brother technical support (which was great), they advised me to set the printer setter to "reduce paper curl." AHH HA! We thought that was it. Unfortunately that and changing some internal user settings like "roller pressure" and alike did not make any difference. Then Brother thought it could be a "fusion" roller overheating so they sent one over night and had a Pitney Bowes service technician (who they contract with) to install the new fusion roller. You guessed it, the paper was curling just the same. Then a funny thing happened, the Pitney Bowes tech called Brother support from our office and they told him that unfortunately, it was a characteristic of this new model. It's now on it's way back to AMAZON. We've replaced it with a Cannon MF 9220CDN. Good luck!Brother MFC-9970CDW Color Laser All-in-One with Wireless Networking and Duplex
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Showing 1-3 of 3 posts in this discussion
Initial post: May 30, 2011 10:01:19 AM PDT
R. Cone says:
I used several types of paper, including card stock... NO CURL.

In reply to an earlier post on Jun 28, 2011 10:11:24 AM PDT
mps says:
i have been using laser printers for several years and curling is something that's fairly typical of laser printers because of the heat required to print the page. a lot of it has to do with the moisture that is in the paper and the humidity where you live.

Posted on Jul 8, 2011 12:57:22 PM PDT
R. G. B. says:
It would be great if you give your review of the Cannon MF 9220CDN. Maybe not purchased from Amazon but it may help the next potential buyer. Thank You.
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