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Customer Review

64 of 73 people found the following review helpful
1.0 out of 5 stars Great headphones, horrible durability, June 1, 2009
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This review is from: JBuds J2 Premium Hi-Fi Noise-Isolating Earbuds Style Headphones (White/Gray) (Electronics)
I love listening to music and podcasts on these headphones, especially in crowded areas since they have relatively good sound isolation. However, my second set of headphones has broken in the last six months in exactly the same way. Both sets began having contact problems near the headphone plug (making it so that if you hold it in your hand just so, you can hear everything, but as soon as you let go you hear almost nothing). The company was very kind to replace the first set, but I'm not even going to bother requesting that they replace the second set seeing as it's too much of a hassle to have to replace a set of headphones every three months. If you want quality and *durability*, look elsewhere.
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Showing 1-10 of 10 posts in this discussion
Initial post: Jun 2, 2009 6:20:09 AM PDT
Troy Edwards says:
Same issue here.

Posted on Jun 5, 2009 2:38:14 PM PDT
Brian Molina says:
Hello,

I am very sorry you have received a defective pair of J2's. All JLab products are sold with a full one year warranty. Please contact the JLab team through the JLab Audio web site for a replacement if you have not yet returned your J2's.

Thank you and we are very sorry for any inconvenience!

Team JLab.

Posted on Oct 4, 2009 6:23:01 PM PDT
the china says:
When this happens, what I do, take a piece of sand paper and gently rub the contact. I used my skateboard griptape, which if I'm not wrong is 200 grain. After that I no longer had to hold the connector down and everything worked great for about 3 months then it happened again and I rubbed it on my griptape again and it worked again. I hope this helps.

Posted on Dec 31, 2009 9:55:09 AM PST
Barnyard says:
I find that the wire on all head phones take a beating just above the jack. Especially if you're active and using them all the time.

In reply to an earlier post on Jan 10, 2010 12:35:24 PM PST
chef Chuck says:
I received my second pair from you guys but I had to wait 1 month for it. Now I have the same issue and I'm not even going to try to to get another pair because I'll have to wait another month. And in 6 more months I'll have to start the cycle all over. Your product is crap.
JBuds J2 Premium Hi-FI Noise Isolating Earbuds (Onyx Black)

Posted on Apr 14, 2010 11:44:57 AM PDT
Macca says:
Same here - 2 pairs since summer 09, it's happened to both pairs, it goes - affecting only the left unit each time - at the connection point. I look after my stuff too, they don't take a battering

Posted on Oct 2, 2010 7:54:24 PM PDT
Nos4atu says:
I wrap mine around my Zen and I've found that the insulated wires slide in and out of the connections to the buds, the splitter and the plug. Mine always break inside the bud or the splitter, the metal wires break where they are soldered and not inside the wire insulation. I don't know why the factory does not seal the wire insulation to the connection so that the tension is transfered to the flexible parts of the buds instead of having the soldered connection take the load. I have tried sealing the insulation to the flexible part of the bud with various silicon glues and adhesives and they work for a while but eventually they all come loose. I've found that Seam Grip Sealer - In Your Choice of Sizes (although there may be other products that work as well) has held up the best and is still holding strong after 6 months. I gently slide the wire out a bit, put a drop of sealant on it, push it gently back into the buds/splitter/plug and add a few more drops the the flex joint/wire and let it dry over night. I was buying 2-3 buds a year but this technique doubles or triples the life of the product. JLabs should pay me a commission ;-)

Posted on Mar 23, 2011 7:06:46 AM PDT
Carolan Ivey says:
I had the same issue - got them for Christmas 3 months ago and love the sound quality and comfort. Last week one side wouldn't work unless I pressed sideways on the place where the cord plugs into the jack. I don't think I'm that hard on them. I don't use them every day, only when I travel a few times a year.

Posted on Mar 23, 2011 7:23:51 AM PDT
Rick Goodman says:
I need to correct myself - I received them for Christmas 2009, not 2010, so they lasted about a year and 3 months of light use before malfunctioning.

In reply to an earlier post on Jul 26, 2012 5:46:15 PM PDT
Why do people blame the earbuds? Maybe you be more careful and they don't break.
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