Customer Review

38 of 45 people found the following review helpful
1.0 out of 5 stars Problematic Product, March 30, 2009
Verified Purchase(What's this?)
This review is from: WD My Book Studio II - 2 TB (2 x 1 TB) USB 2.0/FireWire 800/eSATA Desktop External Hard Drive (Personal Computers)
I have six My Book Studio drives in the 1TB capacity for storage in my photo studio. I love their speed, reliability, and trouble-free ease of use -- they have worked great for me.

The new 2TB WDH2Q20000N I got a week ago has not been a pleasant experience. I could not get my recent iMac 24" to recognize it as either a Firewire 400 or Firewire 800 drive. I tried it daisychained with other drives, as well as directly connected to the ports as the only drive -- no joy.

So I reluctantly hooked it up via the slower USB 2.0. Even this is a mixed bag. Once I get the drive up and running, it's OK, but if I power down my system, I have to physically disconnect and then reconnect the power and USB cables before the drive is recognized.

To make sure I wasn't doing something stupid, I upgraded the firmware in the drive, and reinstalled the WD software on my iMac. No change. After much digging around the WD support site, I found some mention of these problems. Not easy to find, and no real solutions offered.

I have no idea how this drive would perform in an eSATA environment, but for the Intel iMacs, I call it a total failure. Very disappointing.
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Location: Troy, NY

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