Customer Review

54 of 57 people found the following review helpful
1.0 out of 5 stars Where are the "terms and conditions"?, November 28, 2013
This review is from: Canopy 2-Year Home Audio & Video Protection Plan ($125-$150) (Electronics)
How can one be expected to have confidence to purchase this coverage when the webpage advertising it is so poorly done? Although it says on the page: "Limitations and exclusions apply. See terms and conditions for full program details," there is no functional link to the "terms and conditions".

Why would anyone purchase something that's so inadequately documented? The 'Canopy' has some major leaks in it!
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments

Tracked by 1 customer

Sort: Oldest first | Newest first
Showing 1-4 of 4 posts in this discussion
Initial post: Nov 29, 2013 10:00:16 AM PST
Hello, we're sorry you were not able to get the information you were looking for regarding the Canopy Protection Plan. We'd like to help. Please call us at (866) 551-5924 and we would be more than happy to assist you. Thank you!

Posted on Dec 26, 2013 5:24:19 PM PST
If you have any questions, please call Canopy Protection at (866) 551-5924.

*Please Note* All of our orders are shipped via e-mail - not mailed to your shipping address. This confirmation email and your product receipt are all the documentation you need to make a claim. Canopy Protection can send paper confirmation upon request. Please call or email us if you would like a paper copy of the terms and conditions.

In reply to an earlier post on Jun 7, 2014 2:05:15 PM PDT
mikeyill says:
The point being one shouldn't have to purchase the service to know what the Terms and Conditions of that purchase are. You should clearly have this listed so that customers can make an informed decision before purchasing. For me I'm also confused if this even covers anything because Amazon says 'coverage after deductible is paid' yet your listing claims there is 'no deductible'. I won't be purchasing this, there are plenty of other electronics insurers that aren't shady.

Posted on Jun 19, 2014 9:13:08 AM PDT
June Billie says:
I agree that the webpage is confusing. When you want to see details i.e. 'small print', it is not stated anywhere on there due to lack of access to 'terms and conditions'. Another point is I tried going to the webpage from the link and at first it said it was not available.... I'm already regretting signing up for this!
‹ Previous 1 Next ›

Review Details

Item

Reviewer


Location: Chula Vista, CA

Top Reviewer Ranking: 82,473