Customer Review

177 of 196 people found the following review helpful
2.0 out of 5 stars Used Dell Latitude D620 laptop, February 10, 2010
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This review is from: Dell D620 Laptop Duo Core with Windows XP (Electronics)
I used the same laptop at work for the about the last 3 years, and it is a work horse. I can buy a brand new commercial laptop for couple hundred bucks more, but I wanted the reliability of the professional business laptop. I have to say this used business machine Laptop works well except for 3 problems: First, the battery only lasts 5 minutes, second, the DVD burner drive work sporadically (DVD door doesn't eject consistently, and it doesn't always detect the DVD or CD in it). Handed the laptop to my 11 year old daughter few weeks after purchase (Christmas gift), so I did not find out about these problems until 2 month after purchase. Contacted the seller, but the warrantee had expired after 30 days of purchase, so I have to buy a battery and drive on my own. Third thing, the XP pro operating system was loaded on the computer, but the recovery disks were not included; I hope the hard the hard drive doesn't crash sometime soon.
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Tracked by 2 customers

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Showing 1-6 of 6 posts in this discussion
Initial post: Oct 12, 2011 8:02:50 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Feb 26, 2012 12:46:07 PM PST
This model also has a big known issue with the graphics chip. It's not a matter of *if* it will fail, it's WHEN. I have had two of these die on me from this issue, and the only remedy is a motherboard replacement with different graphics chips. There was a huge class action lawsuit over the bad NVIDIA chips that caused this (Google it and you'll find it). So even if you don't get problems from all of the other issues, you'll probably get nailed by this one. Not worth the risk.

Posted on Jun 14, 2012 8:03:20 AM PDT
Vegas Techy says:
Hey Ned,

The battery problem could be battery-specific, couldn't it? I've had bad batteries and I've had good ones. I am wondering if its model-specific or battery-specific.

The DVD door sounds like a physical problem with the drive which, if your daughter had it for two months, and as kids can be rough on machines, couldn't she have accidentally damaged it slightly in some way? Just wondering if that is a possibility.

And the backup discs, that's seller-specific. I verified my seller provides authentication of a legal installation of XP (I need XP for a project - Win7 is unacceptable for it) and they include the legal recovery discs. That may be a seller issue.

I'm sorry the system had those issues for you, but I'm wondering if that's more the exception than the rule?

In reply to an earlier post on Jun 21, 2012 9:55:02 PM PDT
Ned says:
Sorry you had all these problems, I had been lucky with the Dell D620... Not so lucky with the D630 (graphics chip got fried). A new 6 cell battery give you 2 hours at best.

In reply to an earlier post on Jun 27, 2012 7:37:29 PM PDT
[Deleted by Amazon on Jul 6, 2012 2:02:03 PM PDT]

In reply to an earlier post on Jun 27, 2012 8:02:50 PM PDT
Vegas Techy says:
Reported as abusive and insulting.
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