79 of 94 people found the following review helpful
Great Watch, Strap Problem,
Amazon Verified Purchase(What's this?)
This review is from: Citizen Men's BM8240-03E "Eco-Drive" Stainless Steel and Black Leather Strap Watch (Watch)I love the watch so much that I also bought the gold/brown model. Time is perfect and the weight is nice and light. The leather strap is making my wrist break out. After wearing the watch for a week I have a red ring around my wrist. After researching issues I found that some leathers are tanned with chrominum instead of animal fats. I contacted Citizen Customer Service and was directed to main headquaters in Japan. I never received a reply.
Tracked by 4 customers
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Showing 1-10 of 14 posts in this discussion
Initial post: Jan 18, 2010 6:28:36 AM PST
Last edited by the author on Jan 18, 2010 6:29:56 AM PST
J. Balgley says:
This is a very sad statement about this watch company's concern for their customers and their potential customers. It made me discontinue looking at their watches.
In reply to an earlier post on Feb 14, 2010 3:28:44 PM PST
John J. Robinson says:
Disregarding a customer's concern is a huge red flag. I'm also avoiding this brand... thanks for the information.
Posted on Feb 28, 2010 6:02:18 PM PST
Thanks for info. Now I will avoid Citizen's watches.
Posted on Nov 23, 2010 4:16:03 PM PST
reviews no more says:
you're quitting on Citizen because someone had a "red ring" on his wrist? Are people kidding? That's what sad about this.
In reply to an earlier post on Apr 3, 2011 2:13:11 PM PDT
No, they are quitting on Citizen because they DID NOT RESPOND to the customer.
You didn't read their comments correctly.
Posted on Apr 30, 2011 9:16:06 PM PDT
Roger Lateiner says:
As I prefer expansion bands, any supposed failings of the leather band are immaterial for me. I chose to get another Citizen watch after the one I've been using for over 10 years was accidentally destroyed. That the Eco-drive is now totally maintenance free (especially now that I've moved to sunny southern Arizona,) is icing on the cake. As to the company's failure to respond, I suspect you were misdirected and might try starting with Citizen USA again. At any rate, I found their product more reliable long term than any of the Seiko watches I've owned over the years, or any others in the same general price range. Quality is, after all, the most important communication a company can offer.
Posted on Jun 24, 2011 10:36:16 AM PDT
Get a new band? I've had this watch for 5 years now, and have gone through a band a year (just from taking it on and off every day...normal leather wear). At least the metal isn't giving you an allergy!
I'm sorry, but 5 years of never dealing with battery problems is well worth the price of a 15 dollar genuine leather band.
Posted on Jul 18, 2011 10:11:09 AM PDT
In reply to an earlier post on Nov 2, 2011 5:09:22 PM PDT