Customer Review

24 of 29 people found the following review helpful
5.0 out of 5 stars Problems at first, Quickly solved, June 14, 2012
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This review is from: Arris WBM760A Touchstone DOCSIS 3.0 Cable Modem (Personal Computers)
So I need to say first off I bought this Modem for my new comcast service installation. Before I had used the rental modems at several other places but noted that my best internet speed was always with the Aris modem I had rented from comcast originally. I did the math and determined that in the long run buying my own modem was cheaper than a rental, plus I could take it with me when I moved. (College student) so I had used speedtest to see that although I was paying for a 25mb/s connection I was getting nowhere near that speed with the previous qwest and comcast modems. I was not happy at all. Immediatley upon installation I ran a speedtest and found that with my 25mb/s connection I was getting 40mb/s download and 25mb/s upload. This is AMAZING compared to the 12mb/s download and 6mb/s upload I was getting with my previous modems..

Now the bad, This guy was a pain to install. I do network management and computer repair and have installed dozens of modems/router setups. this guy just did not want to connect to comcast. I had initially had it installed next to my TV then within a few hours wanted it directly hooked to my router and desktop in the next room over. upon unplugging it and running a line over to the next room I had hours worth of trying everything from resetting all of these devices and troubleshooting.

I eventually just left it unplugged for an hour or so as I was about to return the item as I feared it was defective. Upon my return I replugged the entire setup into my network and it immediately connected to comcast as It should. I can't say this is optimum for any piece of hardware but I am happy with my new device and internet speed. I can stream Movies and the such while playing Counterstrike with no drop in bandwidth OR lag.
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Showing 1-1 of 1 posts in this discussion
Initial post: Jan 16, 2013 6:34:31 AM PST
nu2upc says:
If you are familiar with doing network setups I am surprised that you are not familiar with the way Comcast operates in regards to modems. When you plug in the modem it will attach the mac address of the device connected to the modem, so when you initially set it up with a direct connect to your PC it grabbed that MAC address, had you set it up connected to your router first then you would not have experienced that issue. Just a little FYI if you do install the modem and do as "Joee" did, remember to unplug the modem for a minimum of 1 solid minute depending on the head-ends configuration this could require as much as 5 minutes, have your router plugged into the modem and leave it powered off, once you apply power to the modem, wait for the lights to stop blinking, once that has occurred (about 30-60 seconds) then power on the router. Life will be golden!
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