111 of 116 people found the following review helpful
Plug, play and forget - just as it should be,
This review is from: Cisco Model DPC3010 DOCSIS 3.0 8x4 Cable Modem - Cable modem - external - Hi-Speed USB / Gigabit E - (Electronics)
I had been quietly despairing for some time about occasional service dropouts with Cox's Premier service tier. I've generally been happy with them for the past 10 years, even though they oversubscribe the heck out of my SoCal neighborhood. But, for the last 8 months my home's internet connection would "go away" between 10:30AM and 1:30PM for no obvious reason. Digital TV and VoIP service were not impacted. I figured it was a maintenance reset at the head end or some such thing. Then it started happening more frequently at any and all hours, and even though I'd sometimes call in a trouble ticket to Cox, the problem would clear itself after 15-30 minutes with no trouble found.
Finally I decided to swap out the old Ambit DOCSIS 2.0 modem for a new modem, even though I wasn't upgrading my service. This was the first time I had to buy a cable modem as all previous units were provided at no charge by Cox. So I griped a bit when I went into the Cox retail store and they told me that a) my problems would likely go away by upgrading to a DOCSIS 3.0 modem, and b) they'd be happy to sell me a DPC3010 for $79. A quick check online showed that Cox's price was decent, and that it would be immediately provisioned and ready to plug in by the time I drove home.
And indeed it was painless, plugging and playing without my having to call Cox service to register or authenticate the device. Not only is the DPC3010 providing 100% uptime, the upgrade to DOCSIS 3.0 hardware gives me a 3MB-5MB improvement in download speeds when compared with the old Ambit modem. And, the GigE interface to my Apple TimeCapsule router also seems to provide improved network speeds on both wired Ethernet and 802.11n wireless connections throughout my home. With 4+ months of use, I'm glad I made the purchase.
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Showing 1-3 of 3 posts in this discussion
Initial post: Apr 26, 2013 12:53:00 AM PDT
LaserSailor has provided a similar view to my experience. I subscribe to Charter Cable in Long Beach, CA. I purchased what was the recommended modem Motorola SB5101 about 1.5 years ago to work with my DLink DIR655 router. Everything was going very well until I started getting intermittent drop out about 2 months ago. Each time the signal dropped, I would re-power the modem. It could happen any time, but the intermittent periods of signal gradually became more frequent and longer until finally it was virtually nothing. I can to discover that Charter was upgrading it's network to upgrade to DOCSIS 3.0 and in doing so, many with my modem were experiencing similar problems. In fact, when I called, there was a systems failure because of some of the hardware they were trying to install in stages were not working with the hardware they left in place. It was soon thereafter, executives decided to upgrade the entire network to support DOCSIS 3.0 at once. I tested my old modem on neighbors cable that was still working and it worked him. When I spoke to Charter Technical support, they spilled the beans and said they would provide me this modem for free. I don't have the super high speeds because I'm not a gamer. And even if the speeds were better by 10X, I'm not sure I would notice. Today is the first I've used the modem and although I'm not maxing the hardware, there have been no drops for the first time in months and everything's good.
I like it because it's compact. I'm used to Motorola, but the Charter technical told me, prior to my roll out, they had tried it elsewhere and found this modem was the top performing router in their studies. And, as they rolled out the new hardware, my older router was one of the ones that was almost immediately affected. I always buy my modems and routers and never rent or lease them because it's easier and cheaper. My guess is Charter was behind it's competition and needed to roll out and just started giving away free modems to avoid a hassle and losing customers. My point is, when the cable companies upgraded their networks, many ,modems were experiencing problems despite the fact there was nothing wrong with their modems. I was just seconds away from buying this modem used for $25 when I was told Charter changed it's policy and just gave out this modem for free.
In reply to an earlier post on May 4, 2013 2:03:24 AM PDT
Mark Lahren says:
Pretty much the same experience as me. I too always buy my modems because it's cheaper than renting over the long haul, so when my old faithful modem started dropping out more and more frequently, I tried a lot of different things before I realized the only thing left was the modem itself. So I took my old one in to my ISP, and they told me that mine was 3 years old and far outdated, and I needed a new one. If I had rented it, they would have just swapped it for free. But being as I'd purchased mine (from them at that), I had to pay $85 for this one (Cisco DPC 3010). Took it home last year, plugged it in, and it just worked out of the box. No hassles. And it's been working faithfully every day ever since. I'm a little peeved about having to pay to replace my perfectly good old modem just because they'd upgraded their system, but in the long run, I'm still coming out far ahead by buying vs. renting.
In reply to an earlier post on Sep 15, 2013 9:37:34 AM PDT
I've had the same problem with down time and I appreciate this buyers post. I know this will not only work for me, save me money bc my rate just increased for modem rental and it seems my insomnic nights will no longer be filled with down time (I didn't know this was an issue with other people too!) THANK YOU!
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