33 of 39 people found the following review helpful
Be warned if you need repair service,
This review is from: Panasonic TH-42PX75U 42-Inch 720p Plasma HDTV (Electronics)
I got this TV three weeks ago and it worked great - for a week. Then it didn't turn on or respond to the remote. I called Panasonic and they said it needed a new "board" which was probably damaged in transit (they also said most repairs are needed in the first week because of shipping damage). The story since then has been a nightmare. I stayed home from work to meet the repair guy, who never showed up or called to say he wasn't coming. Panasonic was unable to control what was happening because they subcontract repairs out. After many phone calls the repair was rescheduled again. You guessed it - same story. No show, no call and no ability to reach the repair guy. So our TV now looks great in the living room but it still doesn't work. The moral of the story is that IF this product is damaged, your ability to get it repaired depends entirely on how reliable the contracted service repair store is. Panasonic's "concierge" hotline for repairs is inept and they do not have any system in place to ensure proper communication and control over service on their products.
Sort: Oldest first | Newest first
Showing 1-2 of 2 posts in this discussion
Initial post: Dec 11, 2007 12:17:49 PM PST
I installed this TV a little over a week ago. I thought I had the same problem...went dead in the first hour. Then I remembered that the power cord plugs into the back of the set in an upward, vertical orientation. I checked that and it was loose! TV works great and I am very happy with it.
Posted on Feb 25, 2008 10:43:18 PM PST
Lee Aldrich says:
I'm having the same problem with a th42pz77u. I have not had any calls back from Panasonic and repairman didn't return calls and failed to show up twice. I finally called Sears and discovered I had a concurrent warranty with them and they sent their repairman today. I'm still looking at a month with no tv, because Sears has to wait for Panasonic to send the parts. Panasonic has terrible to non-existent customer support. I've never felt so left out in the cold on a defective product.
‹ Previous 1 Next ›