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Customer Review

80 of 85 people found the following review helpful
1.0 out of 5 stars Lens Error(s)!!, June 9, 2012
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This review is from: Canon PowerShot S100 12.1 MP Digital Camera with 5x Wide-Angle Optical Image Stabilized Zoom (Black) (OLD MODEL) (Camera)
I've been a big Canon lover over the years. I've had 4 DSLR's and some pocket size cameras like the S95 and now the S100. Loved the S95. When the S100 arrived at our house, we were very excited to test it out during a trip to Las Vegas. After a few pictures in Vegas, my wife started to get Lens errors. (I checked on Google and learned that a lot of people were getting these errors). No problem, I thought, everyone gets a bad piece of electronics every once in a while....and I've had good luck with Canon I sent the S100 to Canon for repair. It took about 3 weeks from the time I sent it to them until the time I got it back. They claimed they replaced the optics and it was a warranty repair. My wife and I started taking a few pictures. We got about 10 pictures in with the "Repaired Camera", when we started seeing the SAME Lens Error!! Very frustrating. The S100 has been re-sent to Canon for repair. It's been about three weeks and I'm still waiting for the camera to arrive. I dont' have high hopes that it will be fixed this time around. At this point, I just want a new camera to replace this lemon.

Update: 6-20-12:
Received the camera back. Canon forgot to return the battery (even though it stated in their paperwork that we had sent them a battery) . Had to call support to have them send another battery. 3 days later. Received battery. Put battery in camera, turned it on. Lens Error!! Same Error after two full repair trips. Arrrgh.

Update: 7-10-12
Received camera back (3rd time from Canon repair). It appears they actually did something this time. I'm about 50 pictures in, and it continues to work. More testing is needed...but this is already 49 pictures more then the previous two repairs. Keeping my fingers crossed. :D If it turns out I have another lens error...I'll provide an update to this review.

Update 1-7-13
Well...we had a good run there for about 6 months. Took a lot of images and no issues... but... went to Mexico for the holidays and the Lens Error is back. We managed to get 2 days worth of pictures of the trip...and then it started failing. Good thing the iphone5 takes good pictures, otherwise we wouldn't have pictures for much of the trip. I'm at a loss what to do next. I really don't want to repair it -again-.
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Showing 1-10 of 21 posts in this discussion
Initial post: Jun 21, 2012 1:57:49 PM PDT
Orion says:
wow.. that is just ridiculous.. I'd just return it and get a refund.

In reply to an earlier post on Jun 21, 2012 3:37:07 PM PDT
I wish it was that easy. It broke down, the first time, slightly more then 30 days after I purchased it from Amazon. Amazon won't accept it back. I have to deal directly with Canon. I spoke with Canon this morning. I'm sending it back a 3rd time. (This time they are paying postage). The representative I spoke to said, often when they see the same camera a 3rd time, they just swap it out...with a new one. I hope that will be the case this time.

In reply to an earlier post on Jun 29, 2012 1:56:10 PM PDT
How much do you think you've had to shell out for the three returns/repairs/shipping?

In reply to an earlier post on Jun 29, 2012 2:36:11 PM PDT
The first two times...I paid outbound shipping (they paid the return trip). Came to about $12 each time. The third time they sent me a pre-paid label. So the total is about $24.

In reply to an earlier post on Jun 29, 2012 2:57:10 PM PDT
Not too bad....and you didn't have to pay for any of the repairs?

In reply to an earlier post on Jun 29, 2012 3:16:08 PM PDT
It has all been warranty work (and hopefully it will get fixed). The camera was ordered in early March of this year (2012), so it is still well within the warranty period...which I believe lasts a year.

In reply to an earlier post on Jul 1, 2012 6:06:09 AM PDT
Amos says:
According to one of the other 1 star posts here, Canon has finally admitted a flaw in all the S100's if their serial numbers begin 29xxxxxxx, 30xxxxxxx, 31xxxxxxx, all the way through 41xxxxxxx. After that, I guess, they caught the lens problem and corrected it. Canon is saying that if it's still under warranty (a year?), send it in, they'll fix it.
I've decided to go in person to B&H Photo and check the numbers before I buy one for my daughter. Other than "lens error" it sounds like a terrific little camera.

In reply to an earlier post on Jul 1, 2012 7:34:45 AM PDT
That's great news, Amos. Thanks for the tip. Can you point me to the one-star review that discusses this admission by Canon?
When Canon says if it's under warranty, they'll fix it, does that mean, if someone buys an s100 with serial 29xxxxxx-41xxxxx then they will replace it with a 42xxxxxx+ s100?

In reply to an earlier post on Jul 1, 2012 7:44:06 AM PDT
Last edited by the author on Jul 1, 2012 7:47:00 AM PDT
Amos says:
I got the info from the comments section of the first 1 star review of the S100's. The one above Patrick's - Par4DaCourse.

Here is the specific link to Canon's website that addresses the lens issue-

http://www.usa.canon.com/cusa/professional/products/is_binoculars/10_x_42_l_is_wp?pageKeyCode=prdAdvDetail&docId=0901e024805ab992

In reply to an earlier post on Jul 1, 2012 7:47:51 AM PDT
THANK YOU!
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