162 of 165 people found the following review helpful
Bad Initial Experience
, December 2, 2008
This review is from: GelPro Basketweave Mat, 20 by 72 Inches, Truffle (Kitchen)
My wife and I purchased a mat for in front of our sink directly from the company after seeing their products advertised in a number of home-related magazines. After a short while, the edges began to curl in the front, and we would be able to correct that by turning the mat 180 degrees. Eventually all four edges kept curling and we both constantly trip over the mat; it's a hazard. When I finally contacted the company, their response was that the item was out of warranty - BUT they offered me a 25% discount on getting another mat. Of course, that will end up like a bowl, too, so that would be more money down the drain.
[Following the posting of this initial review, I was contacted the following week by a representative of GelPro. He was extremely friendly and inquisitive about the exact problem I was experiencing and was able to reference the previous contact I had made. The result of this contact was that I was permitted to choose another mat to replace what he was calling a "defective" sample, and they sent me a prepaid UPS label to return the old mat to study it. "John" pointed out that they occasionally have had some problems with certain fabrics, and that was presumed to be the case with ours. My best description was to say that the top fabric seemed to have less surface area than the bottom -which caused the edges to rise up. The bottom line is that we now have a new mat, and the old one is on the way back to the company. I probably should have been more forceful with my original complaint and rather than accepting the response of the original customer service rep. We are pleased to see that an All-American company like this is standing by its product. Please note that Amazon allows one to edit a posting, but not the original star rating.]
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