62 of 67 people found the following review helpful
misleading advertising -?, review carefully before & after purchasing,
Amazon Verified Purchase(What's this?)
This review is from: SquareTrade 4-Year Electronics Protection Plan ($1000-1250) (Electronics)
I purchased this replacement/refund policy for my new Epson 8350 projector because of its iron-clad guarantee that: 1)one would NOT have to pay for shipping if necessary, 2) replacement parts would not be third party or refurbished, 3) the projector bulb is covered against failure, and 4)coverage starts on the day you receive the item.
Instead, when you actually receive the policy (in an email) and get to read it over carefully (which one really should do), I found a long list of exclusions, including non-coverage on "consumer replacement parts" ; the projector bulb is NOT covered against failure, replacement parts can be third party (non-manufacturer) or refurbished or rebuilt - not NEW, OEM as described on amazon, and, if the projector is to be replaced "SQUARE TRADE" can do so with a "like" model or a refurbished model - their choice. Also, the owner is responsible for shipping charges.
I do not understand the apparent 180 degree turnaround in wording/coverage from what is advertised on amazon versus what is in writing on the contract one receives in electronic format. Usually Amazon is right on the mark and money with what is sold on their website. It doesn't appear to be this way this time with this insurance policy. Beware, review this policy carefully, as what is in writing is what you get.
Tracked by 3 customers
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Showing 1-7 of 7 posts in this discussion
Initial post: Jun 22, 2011 5:43:39 PM PDT
SquareTrade Inc. says:
We understand your predicament. While our contract does mention refurb replacement and shipping cost, we do not practice it. We don't send out refurbished replacements, and that language will be deleted in future updates to the contract. Same with the shipping costs.
Regarding the bulb replacement, could you please point us to where you see it in our copy and we'll review it. If you like we could get a customer service rep to call you and explain our entire contract and policy. Email me at priyahelps(at)squaretrade.com
In reply to an earlier post on Nov 20, 2011 5:35:49 PM PST
Priya at SquareTrade - Thank you for the follow up -- these "replacement parts" don't concern me as much as the shipping, OEM vs. refurb parts and service repair costs, etc. Can I download this policy to review prior to purchase on Amazon?
Mr Peabody - Are you satisfied with the service? A burned out bulb is normal wear-and-tear on a projector after XXX hours. If the bulb was defective however, that is another story and I hope would be covered under this warranty.
In reply to an earlier post on Jan 8, 2012 5:44:30 AM PST
A. Chang says:
Why put this in your contract if you don't practice it! Remove it or I will view this as a way for you guys to send out refurbished parts.
In reply to an earlier post on Feb 21, 2012 5:24:10 PM PST
W. Griswold says:
"Oh does it say I own your soul? Just ignore that."
In reply to an earlier post on Apr 10, 2012 6:10:55 PM PDT
Scott E. Flint says:
Under contract law it does not matter what is said outside of the contract. What matters is what is said in the contract. You say you don't practice what is in the contract and what is on the amazon page is different than your contract. According to the Parole Evidence Rule it doesn't matter what is said before the contract is made, what matters is what is in the contract itself. Because the Parole Evidence Rule protects the contract and anything said before entering into the contract is null and void.
I won't buy this warranty until I'm able to read the exact contract.
Posted on Jul 22, 2013 12:24:22 PM PDT
Shame on Amazon for misrepresentation. They know better. The emailed warranty from the vendor should match 100% with the warranty that is advertised on Amazon !
In reply to an earlier post on Oct 8, 2013 9:16:59 PM PDT
G M says:
I wonder though, if Priya S. does work for Squaretrade and did make that statement, then wouldn't that, in effect, be a separate, verbal contract that could be enforced?
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